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HELP! Windows XP Fails To Boot After Install of HP Officejet 8500 Printer
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09-19-2009 05:47 PM
I have a brand new HP computer with Windows XP. I followed the instructions to install the HP Officejet 8500. When I installed the software from the CD using the wizard, the process encountered an error somewhere along the way and said it wanted to report it to HP. HP returned some file to my desktop and the installer went into some clean-up and recovery mode. The installer completed and said it needed to restart to complete the installation. After selecting "Finish" to restart my computer, I have not been able to get Windows to boot up again. Every safe mode I attempt to take just loops back around to the same screen. What do I do?
Please say I won't lose everything on my harddrive!
Re: HELP! Windows XP Fails To Boot After Install of HP Officejet 8500 Printer
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09-20-2009 01:58 AM
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
I am an ex-HP Employee.
Re: HELP! Windows XP Fails To Boot After Install of HP Officejet 8500 Printer
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09-20-2009 07:00 AM
Yes, I've tried both with and without the installation CD numerous times. My friend somehow ran a chkdsk on c: and it returned 'unrecoverable
errors' which indicates the entire device is corrupt. He told me to call support but frankly I have no idea who to call for support HP, Windows, or Intuit (it was part of a POS bundle system).
Re: HELP! Windows XP Fails To Boot After Install of HP Officejet 8500 Printer
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09-20-2009 08:04 AM
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
I am an ex-HP Employee.
Re: HELP! Windows XP Fails To Boot After Install of HP Officejet 8500 Printer
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09-20-2009 08:19 AM
Did you connect the usb cable?
Re: HELP! Windows XP Fails To Boot After Install of HP Officejet 8500 Printer
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09-20-2009 08:22 AM
Re: HELP! Windows XP Fails To Boot After Install of HP Officejet 8500 Printer
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09-20-2009 08:26 AM
