HP 5514 admin password

[pcwizard]

Hi MREnder,

You have set an admin password on the EWS - Embedded Web Server. This would not have been set from HP or by default. Review the private message I sent to you.

[pcwizard]

Re: OOBE Reset

From: MREnder

Sent: 04-27-2012 07:21 AM

Thank you for your help, unfortunately it still asks for password and nothing seems to work.  I am thinking someone took this one home and brought it back, may have setup passwords etc., and the manual was missing.  I down loaded a manual and have not seen any mention of the admin password.  Is there a default?

Hi MREnder,

No, There is no default password. This would have been manually setup. Since resetting the printer hasn't resolved this issue you will need to call our technical support at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

http://www.hp.com/cgi-bin/hpsupport/index.pl

[MREnder]

And go through everything again!   I am currently getting no where!  person seems to have no idea.

[pcwizard]

Hi MREnder,

Yes, since the resets have not cleared the password you will need to contact support. They can assist you with determining if this is a hardware failure, and as long as you are still under warranty they can setup a replacement unit to resolve the password issue.

[MREnder]

even worse got transfered to cloud services sounded like someone trying to dial something then I got disconnected!

[pcwizard]

Hi MREnder,

Please try again, and in the mean time i will see if i can reproduce the issue on my unit here.

[MREnder]

Update, the status report now shows admin password is not set. Still can not get past admin login

[pcwizard]

Hi MREuser

Try entering the EWS using the https://IP adress of printer (Example: https://192.168.1.101). Let me know if this works?