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HP 6310 will not scan to computer (242 Views)
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terray Top Student
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terray
Posts: 5
Registered: ‎04-26-2011
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HP 6310 will not scan to computer

‎04-27-2011 07:19 AM

Last week printer Icon in Printer Window said "Error."  I uninstalled and tried to reinstall from CD.  Just before completion, got "Error 1618 (MSI Error 1618)" message.  Tried uninstall and reinstall again from CD and got "Another installation is in progress.  Complete that installation before proceeding with this installation."  Could not find a solution.  Today, in the Printer Window, I clicked "Add a printer" and the printer did install.  But I cannot scan from the printer to the computer in "Paint." 

 

I tried  HP scan device.  Message says "If scan device not listed (which it wasn't) it is not currently installed on your computer."  Now what?

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Associate Professor Associate Professor
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DevRao
Posts: 1,586
Registered: ‎02-03-2010
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Re: HP 6310 will not scan to computer

‎04-27-2011 07:24 AM

Hi,

 

May i know which is the O\S that you are using.

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
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terray Top Student
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terray
Posts: 5
Registered: ‎04-26-2011
Message 3 of 3 (211 Views)
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Re: HP 6310 will not scan to computer

‎04-27-2011 07:48 AM

Have HP Pavilion with Vista.  Thanks

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