HP 7510 wireless install failure

[dmreece]

Recently upgraded to the HP 7510.  Successfully installed it as a USB printer and then successfully upgraded it to wireless.  The driver would always be asleep the next morning, rebooting would temporarily solve this but not as a long term solution.  I ran several of the available diagnostic tools (HP Print Scan Doctor and the Trouble Shooting guide).  All said everything was Ok for printing (scan - driver issue), until it tried to test print which failed. 

The printer can see the internet throught the router and I can successfully "ping" the printer's IP address from the computer.  Thus I believe the route to be good.

I used the uninstall script to unload everything and re-install and now it won't install.  I can plug in the USB cable and get the driver loaded, but the normal install process doesn't even see the USB cable anymore.  When I try to convert USB -> Wireless, it finds the printer and starts the install process but fails with "Unsuccessful Network Installation".

HP phone support was completely no help.

Anyone have suggestions.

Thx,

-dr

[pcwizard · Accepted solution]

Hi dmreece,

Follow the steps below to uninstall and reinstall the printer.

1. Open Control Panel

2. Click on Uninstall a program

3. Uninstall the Photosmart 6510 from the list

4. Reboot your computer

5. Download and install the latest version of Adobe flash player

http://www.adobe.com/support/flashplayer/downloads.html

6. Download the full feature software and drivers, and then reinstall the printer.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-100195-1&cc=us&dlc=en&lc=en...=

[dmreece]

Thank you very much.  That fixed the problem.

-dr

[pcwizard]

Hi dmreece,

Glad to hear that resolved your issue. Have a wonderful weekend.