HP 8500

[Mishael]

i down loaded a driver for my hp officejet pro 8500 but it crashes when i try to execute the file on a windows 7, 64bit system

[pcwizard]

Hi Mishael,

What error message are you getting?

[Mishael]

I don't get an error message.

When I try to execute the downloaded printer driver file - it starts - and then it says 'the process has stopped or failed' and asks if I want to search for a solution on the internet. When I click 'yes' the window dissapears and never comes back. There is nothing on my screen.

none of the other diagnostics seem to do any good either.

At one point I thought I had it loaded and set up (using the file in the computer's memory) - it even gave me a message on the desktop once that the 'printer was correctly set up', however I was not able to print.

So, if you have any suggestions, that would be great.

[pcwizard]

Hi Mishael,

It sounds like an issue with the operating system on the computer. Take this download file, and try installing the printer on a different computer. Let me know what you find out?