HP All-in-one C4480 - Windows 7 64 bit - No more HP solution center

[Kaytodad]

operating system : windows 7 64 bit

framework = 4

it's a custom build gaming rig with the following specs:

Memory: 4gb corsair dominator
Motherboard: Msi-p55-gd80
CPU: I7 875k
Graphical card: ATI HD5970 & ATI HD5870
Soundcard: XFI extreme Gamer
Hard disk: Seagate baracuda 320gig & HD500gig
OCZ SSD 64gb
Case: Coolermaster Stacker 832
Power Supply: Coolermaster Realpower 850

[erico]

How about jscript and vbs?

Are you getting any messages from UAC (User account control) when you try running the updates?

Which internet protection (antivirus and firewall) solution are you using?

Consider temporarily disabling your internet connection  and disabling the antivirus protection while you try installing the softpaq. Renable and connect to the internet afterwards.

Are you getting any warnings about ActiveX scripts when you try to install the downloads?

Have you tried running the softpaqs and/or updates as an administrator? 

( I noticed the issues the installer had with opening keys in the registry)

[Kaytodad]

jscript = java I suppose? java6 is installed

vbs = no idea, how can I find it?

Internet protection = AVG

Firewall = Windows Firewall

So now I tried installing it with AVG & internet disconnected AND as administrator. It still does exactly the same.

I'm gonna try and be more specific:

When it starts installing, in the installation screen, it starts with

- Completing systemcontrol

after that it goes to

- Completing systempreparation

next is

- installation of software 

it finishes this (says complete) and then I have to enable the printer (put usb in it). 

It finds and recognises the printer

after that the installation continues and goes to the final  thing called:

-Product configuration

in this option it gets stuck everytime and it takes a long while (about 5min) before it finally crashes and says:

"C:\Users\Kay\AppData\Local\Temp\7zS446B\hpzsetup.exe" "-wStub" "459692" 

Unrepairable error during installation...

After that it analyses the installationlogfiles and when I check mistakes,

I get the long error message i copy/pasted in one of my previous posts.

after that it removes the software and asks for a reboot...

[erico]

How about going to a command line with elevated(admin) priveleges? Type in sfc /scannow.  That will invoke the system file checker in Windows. Let it run and inspect your system files. SFC will replace any  corrupt system files that it finds with clean copies. This will ensure that your OS is not the culprit.

[Kaytodad]

Did a sfc/scannow on my C drive & D drive.

nothing found

[erico]

That means that the softpaq on the HP FTP server might very have issues.

[Kaytodad]

 

**bleep**, that's bad luck then I guess. Thank you for your help, it's been higly appreciated.

[AlexdeHaas]

Hi, although I have a different printer (HP Photosmart 2610) my problem is very similar:

1. Windows 7 64 bit

2. I had it working for about 3 years when all of the sudden got an error message "Error from HPISCNCC.DLL"

3. When tried to reinstall got a very similar error:

    "Application did not returned ERROR_SUCCESS, Returned 0x2"

    "LaunchApp(X:\hphtra08.exe -shutdown....) failed with 2

4. Did all the Window updates, selective startup... according to Windows Installation Problem workflow document.

    Still the same problem

Have you finally succeeded to solve your problem? If so, I wonder how?

Thanks

[Kaytodad]

Hi Alex,

Unfortunately I haven't been ablo to resolve this issue, it took quite a lot of time back then and left nothing but frustration.

I'm still using the printer without the Solution Center which means printing and copying still goes like it should but scanning leaves me only a few options instead of a bunch of options

[AlexdeHaas]

Thanks, I will update you if I will find a solution.