HP Designjet T610 - 24in Plotter : Installation Issue [ Edited ]

[BewickEng]

Hello,

We have a small network setup (10 computers approx.) with 6 of these setup to plot A1 drawings through AutoCAD on a HP Designjet T610 24in Plotter.

The plotter works for all of the systems apart from the 2 newest which are running Windows 7 64-bit.

When trying to install the printer (double clicking the printer within the Network) it follows the same routine each time:

"Connecting to Hp Designjet....."

"Finishing installation....."

Then proceeds with an error message "Windows cannot connect to the printer: error 0x000000007e"

I have updated the drivers and attempted everything I can think of.  There is no possible way to connect the printer via USB or locally.

We also have a HP laserjet 3600 and this has no issues, everyone can access and print successfully.

Any help would be much appreciated.

[BewickEng]

After a few more tests and attempts at installing, at seems that whatever I use it cannot find the printer.

I have used HP's own utility software and it cannot connect (find) the printer on the network

[BewickEng]

Anyone?

[Bob_Headrick]

This forum is focused on consumer level products.  For the Designjet you may have better results posting in the HP Designjet forum here.