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07-09-2012 04:17 AM
I wonder if others have had similar problems or any ideas on the below, surely I can't be the only one to be using this setup/suffering with this problem.
Printer : HP Deskjet 3070a All in One (Wifi/USB)
O/S : Windows 7 64bit (installed absolutely fine on Win 7 32-bit laptop connected via wifi).
Setup :- One BT Homehub, providing WiFi to laptop (Win7 32bit), a desktop (WinXP SP3), the printer which does have an IP address and is visible on the Home Network map - it has a MAC address too. My PC : connected via Ethernet to the homehub which is running wifi for all of the above.
Using Downloaded Drivers:-
+ Laptop Win 7 32-bit connected via WiFi to Homehub - installed fine, found printer - this is the stage where the printer received an IP Address/completed intial setup.
+ WinXP SP3 connected via WiFi to Homhub - as above, used correct driver, found printer (which by this time already existed).
So the printer exists within the network, other computers can view/use it...
++ My PC : Win 7 64bit connected via ETHERNET to Homehub (it does not, and will not have a wireless option).
Downloaded correct drivers from HP. install (have later tried "Run as Administrator"), select software components (i.e. opt out of feedback/coupons etc.), installs actual applications OK, next step is actual printer setup. Add New Printer. "Network Check" window appears with message "Checking Network Environment" and status bar. The status bar shoots up to the top but stops dead at the completed stage. No option of selecting anything, pressing cancel has no effect. Ending task here produces a ""devicesetup.exe" stopped working" error. The setup never completes, the apps are installed but at no time does it show the printer/any selection.
Things I have tried : complete uninstall of "drivers" which in this case seem to be only applications, ensure all non-essential startup items are disabled, ensure firewall is DISABLED (just to be sure), ensure virus scanner is actually disabled, ensure there are no other printers installed (this computer has never had a printer attached to it), ensure that file and print sharing are turned on, ensure that there are no TCP/IP printers/ports mapped etc.. Always the same error, old or new drivers, always the same - installation does not complete.
All of the diagnostic tools/print doctor are telling me that I must install driver software (I agree) but point me back at the HP site to download the ones I already have.
I can get into the EWS (either from the PC where I cannot install the drivers, or from either of the 2 PC's which have installed correctly). In any of them if I click on networking or wireless or advanced it warns about HTTPS connection and then fails with "internal server error".
My questions to anyone kind enough to read this wall of text :-
+Does anyone have any ideas please? I would prefer not to return the printer as defective as it seems to be a good all-rounder and it works for the other 2 PC's in the house, its just mine that will not connect! Sad...
I'm going to try installing it USB and then removing the USB -> Wireless to see if that can help it. I had previously seen articles where people are suggesting buying a 3rd party router as what is essentially a pass-through wifi broadcaster. This is not for me thank you
Solved! Go to Solution.
07-09-2012 05:54 PM
Wow I didnt realise I wrote an actual wall of text. Sorry.
Just to update : Installing via USB then converting that printer connection to wireless also did not work. It accessed and had the correct network settings (whilst still connected via USB) but hung as it was "searching for printer" having just successfully completed "creating printer on network". With the halt and task manager end task the same "devicesetup.exe" also crashes.
I have tried all of the fixes which I can see are relevant and no luck, right down to disabling background services and manually checking via the homehub settings that connections are permitted etc.
Is there a known issue with BT Homehubs or connecting via Ethernet to a Wireless Router in general?
Thank you to anyone who made it past the initial walls of text
07-10-2012 09:13 AM
To re-cap for newcomers or those (like myself) who can't stand long versions...
Printer (3070A) has an IP address on the wireless network (connected via install on on first PC).
2 PC's are connected to the printer (1 Win7/32, 1 XP/SP3) using Wi-Fi.
Last PC will not find/connect to printer (Win7/64) - connected via Ethernet to the Wireless BT Home Hub 3.0 - tried all corrective methods I could find, also tried installing over USB then converting that to wireless.
Any ideas/takers please? Thank you again
07-11-2012 02:04 AM
Thanks to all for at least reading, this is now fixed with slightly reduced functionality.
Install as USB printer, then DO NOT convert to wireless via HP drivers/setup.
Change the USB port to a newly created TCP/IP port under the printer control panel (windows 7), input the IP address manually assigned to the printer - you want an IP address that will not change in order for this to work - forcing the Home Hub to only ever provide the same single IP address to that particular device was the easiest way for me. This connected but showed printer as offline constantly, others may have different experiences.
To fix that (for me):-
Goto Printer Setup in Control Panel, force re-install HP Drivers ("via Have Disk"). Ensure all older files are overwritten. Turn printer off and back on (power button - twice if in sleep mode to turn off). Wait for the wireless light to stop flashing and become solid blue. Check in windows control panel if status is online, if so you are good to go
As a result of this botching, you will lose the advanced functionality of Scan to PC etc. etc., but the actual printing seems to be absolutely fine. The printer is still available to all on the network etc.
Good luck everyone.
07-11-2012 05:31 AM
If you open your browser and point it to the IP Address of the printer you will see some of the same information that Solution Center shows. IE: Device Status, Ink Levels, etc. You can also do scanning. On the left side of the page under Applications, click on Webscan. You will have to configure your browser to allow Pop-Ups for this page and you can only scan single documents. Whereas with Solution Center you could scan multiple documents into the same file.
Works great, should last a long time
I never did much care for the bloatware that HP provides anyway.
07-11-2012 06:11 AM
Thanks for this! Totally forgot about the web service, good call! That restores the lost functionality.
There we go! Who needs paid support when the forums have good folk around
Functionality restored and connected via WiFi, it becomes a handy all-in-one that can be put out of the way in a central position for all to enjoy again
Thank you again