HP Director Window Does Not Open in Windows XP

[JRman]

Printer: 

HP PSC 1315 All-in-One Printer

Operating system: Windows XP

Issue: HP Director window does not open anymore.

History: It used to work fine. 

This HP page outlines the problem (and solution), which apparently is with Internet Explorer 7. (I currently use IE8)

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01580470&cc=au&dlc=en&lc=en&product=374568&tmp_...

I uninstalled and reinstalled the software, then tried both these solutions, and neither has worked;

Solution

Download and install the Critical update to resolve an issue with HP Director after installing Internet Explorer 7 to resolve this issue. Follow these steps exactly to download the HP Director update.

 Or

 Workaround

Follow these steps to use a workaround to open HP Director each time you use the program. If you use this workaround instead of the critical update, you must repeat these steps each time you use HP Director.

It occurs to me that one solution may be to uninstall IE if that is the conflict, however, that seems to be a last option.

Any suggestions?

[Dragon-Fur · Accepted solution]

Hi JRman,

If you are interested in a workaround...

You can get the replacement version of HP Director by downloading and installing the Full Feature Software for your printer.  The new software is part of the Full Feature Software; it is called The Solution Center.

Your website shows the Full Feature Software is available for download (for XP):

Printer_Software_gc_w01_ENU_NB.exe V4.2.1

It is my pleasure to assist.

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[JRman]

Thanks for your rapid response. I will try this solution when I get home from work.

[JRman]

Thank you for solving the problem for me. Of course, it is a workaround, as Director still doesn't appear, but it enables me to do what I wanted, which is OCR scanning, so problem solved.

Cheers

JR