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HP LaserJet Pro CM1415fnw Cartridge Memory Error (318 Views)
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Honor Student
Grogman2002
Posts: 3
Registered: ‎01-30-2012
Message 1 of 4 (318 Views)

HP LaserJet Pro CM1415fnw Cartridge Memory Error

Of the 4 color cartridges, I keep getting memory errors on two of them, which happen to be the two that I replaced from a 3rd party (not HP).  It will print a page or two, and then I'll hear the beep on the printer and the display shows me which of the two (or both sometimes) have memory errors.  A temporary fix is to open the cartridge drawer, remove the cartridge in question, then put it back in.  It works but only for a pages and then I have to do it again.  Now I know a good solution is to purchase cartridges from HP direct and pay the higher price, but I'm stuck with $200 of cartridges that I'd like to use up.  Did anyone have this problem and find a permanent fix?

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Master's Graduate
AuntieEm
Posts: 813
Registered: ‎04-21-2011
Message 2 of 4 (290 Views)

Re: HP LaserJet Pro CM1415fnw Cartridge Memory Error

Hi,

 

Could you tell me what driver you are using universal print driver or discrete? Also, what does the exact error message say when it comes up on the screen?

 

When you pull open the door, pull the cartridge out and then start over, do you ever power cycle the printer?

 

Lastly, can you tell me what type of print jobs are printing when you get these errors? Large jobs, small jobs or a mix of the two?

 

Thanks.

I am an HP employee.

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Student
rawright
Posts: 1
Registered: ‎04-21-2013
Message 3 of 4 (53 Views)

Re: HP LaserJet Pro CM1415fnw Cartridge Memory Error

I have a new LaserJet Pro 200 M251nw and I've only printed a few pictures. I get a 10.0001 Supply memory error for only the cyan cartridge: I'm using the cartridges that came with the printer. Is it possible that it needs to be replaced already? I have tried restarting the computer, pulling the cartridge out and putting it back in, restarting the printer. Any advice?

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HP
lions99
Posts: 3,515
Registered: ‎09-16-2011
Message 4 of 4 (32 Views)

Re: HP LaserJet Pro CM1415fnw Cartridge Memory Error

@rawright, try a hard reset with the printer. 

 

Hard Reset: 

 
Unplug the power cord from the printer and wall 
 
Wait 30 sec
 
Plug the power cord back into the printer and wall (Make sure the printer is plugged into the wall and not a surge protector) 
 
Let me know the outcome.
 
Let me know the outcome.
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Thanks!

I work for HP
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