HP Officejet 4500

[Debz53]

I have been trying to install the HP OFFICEJET 4500 wireless series and keep getting this message:  Installer Firewall Exception Plug-In stopped working.

It is a all in one printer,fax,copier and scanner. The box stated that it is compatible with my laptop. I have a Qosmio Toshiba, Windows Vista,64 bit, service pack 2,and a Atheros AR9281 Wireless Network Adapter.

I have even disabled the firewall to try it that way also with no success. It will let me download the software using the USB but I want to go wireless. I even removed the HP OFFICEJET 4500 and re-downloaded it with no success for the wireless part.

Any suggestions?

Thanks, Debz

[Binary_Zen]

Try the Network Diagnostic Utility (NDU). It might be able to tell us what could be causing the issue.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02037530

[Shriaknt]

I havae the same printer HP Officejet 4500 connected to my iMac but i'm not able to put my  fax machine to auto answer mode can anybody help ? i will appriciate if anyone can help ASAP ??

[Travis_C]

Hello Shriaknt

The following is a link user manual. If you search for page 52 it will explain how to set auto-answer mode.

Officejet 4500

Next time please post a new thread. It helps prevent having many seperate issues covered in a single thread.

-Travis

[Shriaknt]

i will do you told , thank you very much Travis

[Shriaknt]

Travis i did exactly as it was instructed but it's not helping
please help ASAP please

[Travis_C]

Hello Shriaknt

Are you receiving any errors or does it just revert back to not being set to auto answer? Does that line also have an answering machine? If so you may need to set the rings before answer as well.

[Shriaknt]

well i'm not receiving any errors and i dont have an answering machine either just a landline phone thats it when i had windows it used to work perfectly but since i brought iMac i'm not able to auto receive

[Travis_C]

Hello Shriaknt

At this point I would suggest checking out the article "Cannot send or receive faxes". The article will go over quite a bit, but that it is because its pretty thorough.

[n3ttk]

hi there i was just wondering did you solve your wireless problem as i have the same problem with my computer, now you have got me thinking is my laptop sony vaio compatable with this printer, i have been working on this problem for a few days now and my next step is to open the window and throw it out please let me know if you fixed yours. i am using windows vista