HP Officejet Pro 8500 A909g Series ADF Issue

[dtrexler]

I received a replacement all-in-one printer in early December 2011.  I just tried to scan a document using the ADF.  I put the paper in the ADF tray and nothing happens.  The printer doesn't see the paper in the ADF.  Is this a hardware failure or have I missed something with the ADF communications/sensors? 

[RickeyP]

When you put the page in the ADF does it say "original loaded" on the front panel of the printer?  Try making a simple copy from the ADF too & let me know

[dtrexler]

No.  The front panel does not say that an original has been loaded when I set the pages in the ADF.

[nic123]

Please try to call HP support.

http://h10025.www1.hp.com/ewfrf/wc/contacthp?cc=us&lc=en

[blbafcpres]

I cleaned all of the parts I could see and still have the line along the middle of the page when I use the ADF. There is no line when scanning or copying from the glass. I tried to take apart the ADF but was unsuccessful, please advise.

[Travis_C]

Hello blbafcpres

If you have not already please try the following article. It may help resolve your issue.

Lines in Copies, Scans, or Faxs

[blbafcpres]

Thanks I tried this already. Cleaned everything that I could find

[Travis_C]

Hello blbafcpres

Have you cleaned the glass under the ADF? It gets overlooked quite often. The following link also has a video and plenty of diagrams. More than likely that is the culprit.

Horizontal Lines on Copies