HP Officejet Pro L7380 Problem

[STEPHEN20000]

My HP L7380 will not function as it keeps showing a “replace cartridge” message after I have inserted a brand new (HP) cartridge. I have tried 2 new cartridges with no positive result.

Upon inserting a new cartridge, the screen shows it as full for about 4 seconds before the “replace cartridge” message appears.

Can someone help me please

Steve

[Exploit109]

steve,

are these genuine ink cartridges? well hopefully it is

if it still has the same cartridge error problem try these steps to reset the printer

-unplug the powercord at the back of the printer

-while powercord is out press and hold # and 6

-while holding the two buttons and without releasing them plug the powercord back to the printer

-release the buttons and just follow the prompts

hope these steps will help you...

if problem is solved, kudos would be appreaciated...

[STEPHEN20000]

Thanks Exploit109 but your suggestion didn't work.

A new message was displayed though "the printer does not have enough ink to ensure printer health"

All the cartridges (which are genuine) are full