HP PSC 1610xi Paper Rollers won't turn in back. "Out of Paper" error

[TomCast]

Hi,

  I'm using the HP PSC 1610xi All-In-One printer scanner copier.  The computer it's running on is using Windows XP.  Although I'm getting an "Out of Paper" error, the printer fails to load in paper.  There have been no changes to the system, this printer has been out of action for awhile, and I'm just now trying to get it to start working again. 

I'm trying to get the HP PSC 1610xi printer to work, and I've run into a few problems.  I'm currently stuck on the printer saying that it is out of paper.  When I try to load in any paper- the printer won't feed the paper inside.  When I open up the back of the printer, I notice that the back paper rollers aren't turning at all.  When I start the printer up, the front paper roller (the one you can see when the front part is down to load in paper) rolls, and during this printer start-up, it sounds like the back ones are trying to move, but nothing happens. 

  I am able to move the back paper rollers manually, so they aren't being obstructed.  There is no paper jammed inside the printer, and no obstructions that I can see from the front, back, or inside when I open the printer.   I'm not sure what the problem is, I'm guessing something mechanically.  Is there anything I can do to try and get this fixed myself?  If there is any extra information you need from me, please let me know.  Thanks!

~Tom

[pcwizard]

Hi Tom,

It does sound like you are having a hardware issue. Try the cleaning steps below, and let me know if this helps?

Clean the rollers

1. Press the Power button ( ) to turn off the product.
2. Disconnect the power cord from the back of the product.
3. Press in the tab on the left side of the rear access door, and then pull the door away from the product to remove it.
   Figure 6: Remove the rear access door

   
4. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
5. Press the cloth against the rollers and rotate them upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
   Figure 7: Rotate the paper feed rollers

   
6. Make sure that the paper feed rollers on the rear access door are clean, free of paper bits, and rotate freely.
7. Clean the surface and the rollers of the rear access door the same way you cleaned the large rollers inside the product.
8. Replace the rear access door. Insert the two posts on the right of the door into the holes on the product, and then push the door in until it snaps into place.
   

   NOTE: Make sure that the rear access door seats correctly in the product. An incorrectly positioned rear access door might cause more paper jams.
9. Reconnect the power cord to the back of the product, and then press the Power button ( ) to turn on the product.