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12-25-2008 03:02 PM
Fatal Error Message and MSI.dot4wrp64. Was directed to download Installer 4.5 for Windows Vista 64 bit with SP-1. Did and computer said that download could not be installed in this laptop (HP Pavilion dv9700). Same problem with HP 5400's but can install drive for HP 2410. Can't find out what Windows installer I have in the computer now. I have to believe it is 4.0 or greater with the windows update system working well.
I am the owner and administrator and have worked with HP help by phone over 10 hrs. Worked with both laptop expert and printer expert - no luck. Used CD with printer and went on line and downloaded specific drive for 7200 printer - same results as above. When trying to install "installer 4.5" I right clicked after highlighting download to install as administrator but that option didn't exist.
I've spent a lot of hours with a lot of computer experts with no joy! Who ever solves this will be a hero!
Solved! Go to Solution.
12-25-2008 05:58 PM - edited 12-25-2008 06:18 PM
is that a software to manage your download
i do not use them
i do the manual download and place in the
hard drive where i can find them and go from there
and i install from the folder that i have made
or go to the printer or control panel
and i go from there
and for your printer ph 7250
make sure what is your OS and the b
example vista 32b or vista 64b
the 64b you will see at the system properties
will not mentioned the 32b if the no b on it
it is a 32b according to the microsoft information
about what type of window you have
when you right click on your computer
from the start menu to the computer
and u will system properties
it will tell you about you computer
and it sevice pack and version
and also the type of processor and specs
good points or advice..
Aslo if the questions or issues solved please check it
Thanks and you are welcome _____ Rick
12-25-2008 06:09 PM
I agree with what you said with this "Fatal Error Message and MSI.dot4wrp64".
THIS IS NOT FIXABLE, what I did with this I simply use the Add a printer wizard and it creates a printer that would print.
01-10-2009 11:56 AM
This is a new printer. I have been in touch with HPs via online chat and on the telephone. Neither was able to understand my question: How do I print on both sides of a page? I sent an email to technical support and received a notice that a two sided print module (requested by my printer!) does not come with this printer. He gave me several ways to, hopefully, get two sided printing. Neither works. Am I the person with a C6380 who needs to do two-sided printing? I am so ready to throw away this new printer and go back to my trust Lexmark that never failed. Can anybody help? Thank you.