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HP Photosmart Premium c309g-m All-in-One Series (2025 Views)
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Jim777ps3 Student
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Jim777ps3
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Registered: ‎11-11-2009
Message 1 of 5 (2,025 Views)
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HP Photosmart Premium c309g-m All-in-One Series

‎11-11-2009 09:42 AM

My new HP printer is not connecting to the wi-fi, i did a wireless test report and it says 

 

The wirless radio is not functening contact HP support***

 

Is this something i can fix or do i need to call HP 

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Distinguished Professor Distinguished Professor
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DexterM
Posts: 4,501
Registered: ‎11-17-2008
Message 2 of 5 (2,015 Views)
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Re: HP Photosmart Premium c309g-m All-in-One Series

‎11-11-2009 09:57 AM

It's better if you call HP Tech Support. This is a hardware issue, and dealing with HP directly would be better.
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Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
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I am an ex-HP Employee.
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Jim777ps3 Student
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Jim777ps3
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Message 3 of 5 (2,012 Views)
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Re: HP Photosmart Premium c309g-m All-in-One Series

‎11-11-2009 10:15 AM

DexterM wrote:
It's better if you call HP Tech Support. This is a hardware issue, and dealing with HP directly would be better.
I ended up going to the online live chat and they helped me fix the problem. All i had to do was unplug the printer for 30 seconds and it was fixed. Thanks anyway. 

 

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Distinguished Professor Distinguished Professor
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DexterM
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Registered: ‎11-17-2008
Message 4 of 5 (1,998 Views)
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Re: HP Photosmart Premium c309g-m All-in-One Series

‎11-11-2009 10:52 AM

You're welcome. :smileyhappy:
----------------------------
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
I am an ex-HP Employee.
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jeffreylpage Student
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jeffreylpage
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Registered: ‎01-08-2012
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Re: HP Photosmart Premium c309g-m All-in-One Series

‎01-08-2012 11:55 AM

I cannot connect my printer to my Dell Laptop ; Microsoft XP software

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