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07-11-2011 07:46 PM
After upgrading to Windows 7 from XP, I installed the drivers and software for the Officejet 7410. The product is connected via home wireless network. The HP Solutions Center will not show ink levels and when I click on Network information am advised that "The product has not been configured for networking", even though it prints wirelessly.Any suggestions would be appreciatged. Thanks anyone.
07-24-2011 11:29 PM
Could be some communication issue.
You may try to temporary disable your firewall program and check for any change.
Otherwise, you may use the printer homepage as a workaround:
type your printer IP address in your browser and access the Printer webpage, The estimated ink levels will appear at the main page.
In order to obtain the IP addrss simply enter the printer setep: Network Setup > View Network Settings > Display Summary
If it will do the trick, you may add the printer homepage to your bookmarks for future use.
If my post resolved your problem, please mark it as as Accepted Solution
02-08-2012 08:16 AM
I'm having the same problems ... Details:
I upgraded from an older laptop running XP to a newer laptop running 7 Pro 64 bit. Security/firewall is managed by Norton 360 (no change from old computer there.) My 7410 is direct-connected by USB. I downloaded the Win 7 (64) driver set and ALL updates fro the HP website ... TWICE!
I cannot access the "Toolbox" in order to check ink levels and when I go to the printer to have it tell me the ink levels, it sends the information "to the monitor," but it never gets there! (This is getting to be a pain!)
Additional problem is that the ICC Color Profiles (Printer/Paper/Ink) I've always relied upon to get accurate color reproduction on photos (under XP) are nowhere to be found anymore. (Principal photo programs are Photoshop CS 5, PS Elements 9, and Nikon Capture NX2.) I simply CANNOT get the printer to render anywhere near correct color profiles anymore!
I called the HP help center and the only advice I got was an attempt to sell me a new printer. That IS NOT acceptable service. This printer works VERY well, when the computer can communicate with it.
02-08-2012 11:43 AM
I may have found the solution to the ICC Profiles ... I went to my old computer, copied the appropriate profiles, and copied them over to my new computer. Did one test print of a photo (that previously showed a distinct color shift without the profiles) and it printed properly. All profiles are now showing up on PS and Capture NX2. That's a start!
Now if someone can help me with the apparent communications issue on ink levels, etc. between the printer and the computer, I'll be back in business!