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Re: HP solution center informs me to plug in my usb cable and it is plugged in. How do I fix this? (221 Views)
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newsteve Honor Student
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newsteve
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Registered: ‎09-07-2011
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HP solution center informs me to plug in my usb cable and it is plugged in. How do I fix this?

‎09-07-2011 01:44 PM

HP solution center informs me to plug in my usb cable and it is plugged in. How do I fix this?  HP Officejet 8500 A909a, Windows 7 32-bit, installed driver/update to fix a fax problem (can send but not receive fax, phone shows off hook)

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acidzynot Tutor
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acidzynot
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Registered: ‎09-06-2011
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Re: HP solution center informs me to plug in my usb cable and it is plugged in. How do I fix this?

‎09-07-2011 03:14 PM

try using different USB cable.... and make sure that they are properly connected



DONT FORGET TO CLICK THE KUDOS!!! :smileyhappy:

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newsteve Honor Student
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newsteve
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Registered: ‎09-07-2011
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Re: HP solution center informs me to plug in my usb cable and it is plugged in. How do I fix this?

‎09-08-2011 08:40 AM

Unfortunately that did not work. The error message when I try to open the HP Solutions center is that the installation is not complete. it informs me to plug in the usb cable or re-run the setup program from the installation cd. I tried to rerun the installation program from the CD but cannot get it to run. It also tells me to access the  HP help files from Start, but they are no where to be found.

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acidzynot Tutor
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acidzynot
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Registered: ‎09-06-2011
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Re: HP solution center informs me to plug in my usb cable and it is plugged in. How do I fix this?

‎09-08-2011 09:53 AM

uninstall any HP printer driver software first and then rebooth the computer, then install it again....

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