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Re: Help with a HP Photosmart printer and Windows 7 (90 Views)
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pcwizard
Posts: 10,201
Registered: ‎12-31-2009
Message 11 of 14 (98 Views)
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Re: Help with a HP Photosmart printer and Windows 7

‎05-01-2012 05:20 AM

Hi 123jake,

 

Sounds like the cartridges are not working of they are empty. Have you tried new cartridges in the printer?

I am an HP employee.

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*Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.*
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123jake Top Student
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123jake
Posts: 7
Registered: ‎04-20-2012
Message 12 of 14 (92 Views)
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Re: Help with a HP Photosmart printer and Windows 7

‎05-02-2012 02:42 AM

To recap as I keep getting the same suggestions:-

 

The ink cartridges are fine, the printer works fine off my old laptop with XP - it prints word documents and will do a test page.

 

Trying the driver for the 990c - there is a 'communication' between the new laptop with Windows 7 but it does not print a test page and when I try to print a document - it draws the paper into the printer but it remains blank.

 

I have tried the drivers for the other printers as suggested in earlier replies - they dont work at all

 

PLEASE can anyone suggest how to make it work???????

Thanks

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123jake Top Student
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123jake
Posts: 7
Registered: ‎04-20-2012
Message 13 of 14 (90 Views)
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Re: Help with a HP Photosmart printer and Windows 7

‎05-02-2012 03:02 AM

Hi
Just to let you know I tried the driver for the HP 1220c printer with my Windows 7 OS and IT WORKS

YEAH!!!!!

Hope it can help someone else too
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pcwizard
Posts: 10,201
Registered: ‎12-31-2009
Message 14 of 14 (86 Views)
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Re: Help with a HP Photosmart printer and Windows 7

‎05-02-2012 05:48 AM

Hi 123jake,

 

Glad to hear the issue has been resolved. Have a wonderful day.

I am an HP employee.

*Say thanks by clicking the "Kudos! Star" which is on the left*

*Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.*
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