HP Support Forums
Join in the conversation.
05-29-2011 08:54 PM
My OfficeJet 7310 was initially installed to use the USB interface. Lately, the USB has been getting very flaky, intermittently working and not working. Now, it has stopped working altogether. (The HP Solution Center says "HP OfficeJet 7300 Series Disconnected!"). At first I thought that it was simply a case of a defective USB cable, because when I replaced the cable, it started working again. But after a while, the 7310 began being flaky again with the new cable. I'm thinking that if I switch to using the ethernet interface, I can get it working again. My question is: can I convert to using the ethernet interface to communicate with the 7310 without uninstalling the driver software and then reinstalling it for ethernet? If so, can someone walk me through how to do this? Thanks in advance!
05-29-2011 11:56 PM
If you still have the software disk, this should be easy. Just connect it with the ethernet cable and then put in the disk. When the autostart comes up there should be a question "what do you want to do" From the list choose "add a device" and follow the steps on screen. Make sure you choose network as connecton type and all should be fine.
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Although I work for HP my posts and replies are my own
Please mark the post that solves your problem as "Accepted Solution"