How to i change the print orientation for my printer?

[Cheryl2710]

Printer: HP Officejet 6500A E710n-z All-in-one

OS: Windows 7

No error message

The printer orientation on my printer is off. I printed a PDF document, and changed the pritner orientation in the PDF print window, from portrait to landscape. (To be clear: I did NOT click "preferences" THEN change portrait to landscape. It was on the first print window that comes up, where you can select number of copies, print range, etc.) Now everything is printing landscape. I've tried checking the print orientation in the "Preferences" window, and that says Portrait. I've tried printing from a different program (MS Word), and it's still printing landscape. When I select "Landscape" from the print window in Word, it prints portrait.

I know the print orientation settings are off somewhere, but I can't figure out where. Any help would be greatly appreciated.

[Travis_C]

Hello Cheryl2710

Have you checked Devices and Printers in the Control Panel to see if the printer is set to Landscape there? You may also want to toggle the option there to see if the issue is resolved. Something else while a bit more troublesome would be re-installing the printer drivers. I think the strangest part was that "Landscape" in word prints "Portrait". Let me know if anything changes.

Officejet 6500A Software

[Cheryl2710]

Travis_C,

Thanks for the reply. I tried toggling the landscape/portrait option a few times, with no result. I did go through the control panel to access the printer's options. I know the printer options can mess with the options you select in the program - I've had it happen before (on a different printer), so I checked there first.

(It used to be that (on other printers), concerning settings in the program and the printer's settings, portrait + portrait = portrait, portrait + landscape = landscape, and landscape + landscape = portrait. Since I've learned this formula the hard way before, that was the first thing I checked)

Other things started going haywire with the printer: it started giving me loss of connection errors while I was scanning or printing, but the problems were intermittent. (I would be in the middle of scanning multiple documents through the auto-feeder, and it would scan one, say there's a connection problem for the next, then scan the third one.)

I checked all the connections to make sure none had become disconnected , then I turned off the printer, restarted my computer, then retstarted the printer. It seemed to have solved both the orientation problem and the connection problem for now. I'd really like to prevent this in the future (I wasted quite a bit of paper and ink chasing down this "ghost" problem), so any recommendations you have would be greatly appreciated. This printer is only about a month old, so I'm really hoping this is not the beginning of bigger issues.

Thanks so much for your help!

[pcwizard]

Hi Cheryl2710,

Glad to hear the restart of the system resolved the issues. If you happen to have this happen again check to see if you have the same issue on a different computer before you do the restart procedure.