HP Support Forums
Join in the conversation.
02-01-2012 07:44 AM - last edited on 02-01-2012 08:10 AM by ValerieG
I have tried to download software so many times it filled my Hard drive up. when I install it it does not recognize my scanner does not even give me any way to use it .. I had to delete the hp stuff because it would not even uninstall. It had (internal error# 2738)
PSC 1310 series /Model Number is : SDCOB-0319
PSC 1315 All in One printer
[Personal Information Removed]
02-02-2012 08:54 AM
Hi there benita_m,
could you help the community by providing some more information for us? Knowing what operating system you are using will help out a lot. Bob_Headrick has a post here that could help out if you are not sure what to include.
02-02-2012 09:49 PM
The System is Window Vista Home .. Sorry thought I put that in .. Computer is a Laptop Acer Aspire 4720Z The printer has worked on this computer with all programs working good. I moved and didnt have my printer so I bought a nother cheap one and installed it. I got my good printer back and tried to use it and some of the software was missing. Any help you give me will help me will be much appriciated. thanks Benita
02-03-2012 11:46 AM
This document may help:
I am a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.