I run Windows 7 (the 64 bit version) and cannot install the scanner driver for a MFP M175nw

[navinesnej]

... and have tried all the HP advice (rebooting & restarting installation; checking the print spoller; download of S/W from HP & attempeted reinstallation etc.) The Scanner Diagnostic Utility - correctly! - informs me that no scanner is detected ...

Heeeeeeeeeeeeeelp, please

[erico]

How is the scanner conected to your network?

Is it USB/Network or wirelessly conected to your internet router/modem?

[navinesnej]

That was quick!

The MFP is accessed  wirelessly (and the printing works fine ...). I have, however, also tried to use the USB connection, and it hasn't made any difference :-(

[erico]

Have you installed the firmware update for the printer yet?

[navinesnej]

No, I hadn't - but now I have, and it hasn't helped ....

For whatever it is worth, both printer and scanner drivers installed without any problems on my wife's laptop (running Windows 7 32 bits).

So what now? .... please ....

[erico]

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navinesnej wrote:

No, I hadn't - but now I have, and it hasn't helped ....

For whatever it is worth, both printer and scanner drivers installed without any problems on my wife's laptop (running Windows 7 32 bits).

So what now? .... please ....

---

If both printer and scanner drivers installed w/o issues on your wife's laptop (running Windows 7 32 bits) then the issue is not with the printer.

The problem lies in your installed operating system on the PC that you are trying to install the scanner driver on.

I have an HP C310 and I have the HP Solution Center installed. That is what I use to scan wirelessly with. Unfortunately the Solution Center software is in Dutch. I have a multilingual PC setup.  The scanner works flawlessly as long as I make sure that the printer is awake. I do that by touching the touchscreen panel on the printer. The only way I can use the scanner from the Windows 7 64-bit installation on this PC is via the HP Solution Canter. Doing it through Windows does not work.

[navinesnej]

Erico -

Thank you for your reply & my apologies for a delayed reaction; I have been travelling ...

Your diagnostic analysis is correct - this has nothing to do with the printer. However, I cannot even install Solution Center; the process stalls at exactly 85 % each time (while unpacking?), i.e. before anything is actually installed. The error message is singularly uninstructive - something like "An error has occurred ...".

Brgds ----------------------------/Ivan

[Travis_C]

Hello navinesnej

I would say it definitely seems to be your system since it installed fine on your wife's computer. Have you tried re-downloading the software? The installation file may have become corrupt so it is not able to finish extracting the software.

Laserjet Pro 100 M175nw Software

[navinesnej]

Travis -

Yep - tried that before, and did it again as you suggested. For good measure, I turned off firewall & antivirus, but the result was the same. During "Preparing installation .." (presumably unpacking?), the program got to 85% and then stopped, and delivered the singularly unhelpful error message "A problem occurred ...".

Brgds ----------------------------/Ivan

[Travis_C · Accepted solution]

Hello navinesnej

Sounds like it could be a MSI Fatal Error. Please try the steps in the article below.

Fatal Error