Incredible problems getting new C8180 All-in-one working

[Mega_burn]

Found this link on google and so have uninstalled my HP drivers and software and use the ones built into Snow Leopard. I can now scan using Preview. 

Mac OS: Setting Up and Using the Product in Mac OS X 10.6

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01846935&cc=us&lc=en&dlc=en&product=3204788

[leopardlad]

I'm having exactly the same problem with snow leopard and my HP PS C8180 All-in-One. I've now had 4 different replies from HP techs. The second a few days ago to say that their engineers were working flat out and that they would soon be releasing mac compatible drives for all printers.The following day I had a couple of software updates from HP and one from Mac updating to 10.6.1 but still no joy with the Device Manager.

The next email arrived this morning (from the same person) to say that:  Since the printer is running on in-built Mac 10.6 drivers, only manual scanning & printing would be possible. Device Manager is not compatible with Mac 10.6 (snow leopard) .

Now where on earth do I go from here?  Today, after about two hours of trying to get Pro scan to work  - the scanner could not be found. In frustration, I reloaded the C8180 disk ( which I believe I should not have done) and at first the Pro Scan looked as though it was going to work - then I got the error message!!

What are Mac and HP playing at? 

[medicro]

I received an honest reply from HP -

As informed in the previous emails for the Macintosh 10.6 only print drivers are available as of now.  The HP research and development team is currently working to develop the full feature software and drivers; however, we cannot give an exact date as to when the software and drivers will be available.  Your patience and cooperation is appreciated.

and this temporary solution.

Suggestion:

In order to install the printer on your Mac OS X 10.6 you need to use the in-built drivers that are available for your product in the operating system itself. These drivers will allow you to do basic printing and scanning functions.

Please click on the link given below which has steps on how to install the in-built drivers and perform basic printing and scanning.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01846935&lc=en&dlc=en&cc=uk&product=3204788&os=...

NOTE:  Clicking the link may give an error indicating it is

              invalid. If this occurs, copy the portion of the address

              on the remaining line(s) and paste it at the end of the

              address showing in your browser until the

              complete address is displayed in the Address box.

Only by installing the full featured software drivers you will be able to use all the functions of the printer. 

They've been really up-front with me and I appreciate that.

I've got limited function (printing from the computer and limited scanning from the computer) -

but I'm happy to wait for the new software. It's a fine piece of kit.

Uninstall all HP software entirely before you begin. It only confuses the issues.

[leopardlad]

Thanks Kudos & Megaburn,

Today, I finally got some sensible instructions from HP to get the C8180 All-in one working. HP customer care  got it right, after many days of conflicting instructions.

As Kudos says one has to uninstall the HP software and after reinstalling to Download and install the latest drivers. At this point you will see some totally different icons in the Dock from what we are used to. I found that at this point I had to restart the computer and after this to disconnect the C8180  for a minute. 

Then double click on the HP Set-Up Assistant in the Dock and run it to complete the set up.  Then Click on the HP Scan icon in the Dock and there are various choices to send documents and photos by email, etc, etc,

I would advise you to contact HP customer care  by email to get them to send you the necessary instructions for uninstalling and reinstalling to get the necessary drivers.The drivers they gave to Kudos is the same one as they sent to me - ending in 219&lang=en.

The process of uninstalling and reinstalling takes sometime. If only HP would say that the  final layout is very different from the things we have  been used to, it would help!  Anyway, I'm sure it's going to work well.

Geoff