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09-11-2009 11:17 AM
Upon trying to install my printer (J4550) Microsoft hardware wizard pops up. It asks if it can search the www for the driver and asks me to put in the CD that came with the printer. My computer does not have a CD drive (netbook), so I have downloaded the software from the HP website to install the printer. The "wizard" says it can not find the software to run the printer. What can I do?
09-11-2009 11:23 AM
I would suggest to install the software first and at the point where the software installation process is asking you to connect your printer there shoud be a check box on the bottom part of the window where it gives you the option to continue the installation without connecting the printer. After you finish the installation process and you are back to the desktop, connect the printer to the computer and it should find the printer drivers automatically.
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09-11-2009 04:14 PM