Installation Problem with deskjet f4480

[janedadevil]

Hi,

I just bought a hp deskjet f4480, i did everything in the installation guide. but when I get to the installation with the cd it gives me an error. error 1316 msi.scan. I have tried everything on the support page yet nothing. I even did a level 3 uninstall and nothing.

Any help would be highly apreciated. Excuse my english, it`s my second language.

Thanks,

Jane

[JackPrinter]

I buy a Deskjet F4480 today. When I tried to install the software in the CD, it reports me an error in installation.

During the setup, when the installer ask to attach the device to the USB, Windows tries to recognize the device in the USB port and it sends an error message saying that it could not recognize the hardware; and something about an invalid port.

Then I download the setup from the HP site.  Run it, and the same happends. However this installer download me a document with some instructions to try to save the day (2 procedures)

 It recomends to run the Disk CleanUp utility. I'm actually aplying the msconfig disable all from startup to reboot and try to install again.

5 hour to install this all-in-one. I'm tired.

[JackPrinter]

So, I tried with the cleanup utility ,the msconfig, reinstall and NOTHING.

 The installer shows:

Device detected and stucks in step 7/8 

The windows shows the error message again:

Can´t install this hardware

Error installing device

Specified port not recognized

Nothing inthe manual or in this forums. HELP!!!!!!!

[curiousguy]

If it is an XP OS, I will

Right-click My computer on the desktop

>Stroll down to select Properties

>Select Hardware

>Select Device Manager

>Scroll down to view the 'Univeral Bus Controllers'

If you see many 'red crosses':actually they need drivers to operate properly;to detect the printers connecting by usb.

If you do see 'red crosses' on the USB, then you might want to find out what your mainboard make it is and google for the mainboard drivers .

[JackPrinter]

Battle is over. Customer wins again!!!

The lucky link:

http://www.tek-tips.com/viewthread.cfm?qid=1323454&page=20

" Go to HKEY_LOCAL_MACHINE/System/CurrentControlSet/Control/Print/Monitors

If "USB Monitor" is not there, add it by right-clicking on Monitors, New, Key. Name the new key "USB Monitor". Once added, right click on the new key and select New, String Value. Name the new value "Driver". In the right portion of regedit, right click on the new "Driver" value and select "Modify". Make the value data "usbmon.dll". If there is an "HPUMON" entry (or the like), delete it. Disconnect the USB cable to the printer. Run the "scrubber" or clean utility, reboot the machine. Reconnect the printer and install the driver software per manufacturer instruction. "

It works! 

[Hondacrv09]

I bought the Deskjet F4480 went home starting installation as per the instructions, when it came to hooking up the USB cables and detected the printer it never detected the printer. So I took the old printer I had and tried the cord and it detected the old printer right away, so I knew the cord was good, then I took the new printer with the cord tried in on another computer still didn't detect. I exchanged that printer for another one,came home to install same issue still not detecting the printer once the cables were connected. I decided to call Tech Support thinking 2 printer can't both not be working. I started the conversation by saying "the computer is not detecting the printer"... She had me try everything I had already done then she uninstalled and reinstalled the software still nothing - after 1.5 hours on the phone with her she says to me "I don't know Ma'am the computer is not recognizing the printer" My first thought was well no &#@! Sherlock. She then asked me to go buy a new USB printer cable, which I then told her it wasn't the cable as it worked on the old printer. A new USB printer cable in my town is $ 25.00 and if it wasn't the cable that was faulty I can't return it, once it was open. So instead of buying a new cable when I knew the old one worked I returned the printer to the store. Needless to say I was NOT satisfied with the Tech Support I received. I may now think twice before buying another HP product.

[curiousguy]

There is this registry tweak from this link, and it goes like this:

"Run regedit. Go to HKEY_LOCAL_MACHINE/System/CurrentControlSet/Control/Print/Monitors.

Look for a USB Monitor entry. Before doing anything else, backup the registry entry by right clicking on "Monitors" and selecting "Export".

Give it a name and locaction so that you can put it back if you have problems later.

If "USB Monitor" is not there, add it by right-clicking on Monitors, New, Key. Name the new key "USB Monitor".

Once added, right click on the new key and select New, String Value.

Name the new value "Driver". In the right portion of regedit, right click on the new "Driver" value and select "Modify".

Make the value data "usbmon.dll". If there is an "HPUMON" entry (or the like), delete it.

Disconnect the USB cable to the printer.

Run the "scrubber" or clean utility, reboot the machine.

Reconnect the printer and install the driver software per manufacturer instuction. This fixed my problem. Good luck! "

Always backup your registry before attempting this.

[liggys]

SOULUTION FOUND.  In laws bought this printer, had same issue.  tried everything... turned out to be LENGTH OF USB CABLE... they had a 10' cable, which would detect my Lexmark, and their lexmark... I grabbed my 6' cable plugged it into the HP and what do you know, found the printer.

[JLG]

I can confirm that the length of the cable was the reason why my printer was not being recognized by my computer.

I spent days trying the various solutions on the forums.  I installed and uninstalled the driver and software numerous.   I finally contacted HP support.  The technician worked for 1/2 hour on my computer by remote access.  Finally, he told me that the ten foot cable I used was too long and I should purchase a six foot cable.  (The ten-foot cable was from old my deskjet 990 so I never thought it would be a problem.)

That solved the problem.  The tech person at HP explained that the 10 foot cable is too long for the power from the computer to fully reach the printer to allow it to be recognized.  That should have been clearly explained on the installation poster.  That would have saved me hours of trying to fix the problem. 

[a1namill]

I to am having a similar problem, When i first hook up the power and it prints an allinment but fails to scan the same page to finish installing the software that i have yet to get installed. It's go me baffled I have tried 10 times with no luck. I  purchased  this to replace a competitors AIO that was a hunk of junk & was a pain from day one an this one is not starting off very good.PLEASE  HELP anybody, It would be appreciated