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05-04-2012 09:26 PM
I am trying to install my HP Photosmart C4240 All-in-One to my new HP Pavilion g6 with Windows 7. I try to do the installation with the CD the All-in-One came with but it's not working on the new laptop saying it's not compatible. When I connected the USB cord to the laptop I was able to use the printer but not the scanner. I used to be able to see the ink level and now I can't see that. I wish I could because there's something going on with my black ink that I thought was full. Please help! I have not been able to use my printer because of problems with my old laptop, then there was problems with the tri-color ink. Got a new laptop and a new ink cartridge, I'm still having issues! PLEASE HELP ME!
05-04-2012 09:56 PM
I don't even know if it's installed correectly? My CD, Version 9.0.1, wouldn't work because it's for Windows 2000, XP, Vista. Shouldn't I do an install with CD or divers? All I did was plugged in the USB cord and was able to print. I would like to have the use of everything like I had before.
05-04-2012 11:25 PM
Yep - that's the way it is with Windows 7, the printer CD/DVDs aren't required, the printer just works - except for the scanning function. As I said, just hook up you printer to your laptop as normal and use the Windows Scan and Fax. Its a far simpler method that using your printer menu anyway.