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Installation stuck in "printing" (46 Views)
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gabrella Honor Student
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gabrella
Posts: 2
Registered: ‎04-12-2012
Message 1 of 3 (46 Views)
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Installation stuck in "printing"

‎04-12-2012 11:04 AM

Yesterday I reported an issue to HP and they dropped of a replacement printer today (Deskjet 3050) it was going through the installation and it came to the point to load paper which I did and it came up "printing" on the screen however its just stuck there. I don't think its a feed problem because the feed does even start. Any clue on whats wrong and how to fi it?

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pcwizard
Posts: 10,225
Registered: ‎12-31-2009
Message 2 of 3 (34 Views)
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Re: Installation stuck in "printing"

‎04-13-2012 11:45 AM

Hi gabrella,

 

Unplug the printers power cord for 1 to 3 minutes, and then plug it back in to reset it. Make sure that the printer is connected directly to the wall outlet. Let me know if you still have an issue after reset?

I am an HP employee.

*Say thanks by clicking the "Kudos! Star" which is on the left*

*Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.*
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gabrella Honor Student
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gabrella
Posts: 2
Registered: ‎04-12-2012
Message 3 of 3 (26 Views)
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Re: Installation stuck in "printing"

‎04-14-2012 05:43 AM

Thanks for the reply, I called customer support and this was one of the thing they made me try but it didn't work, they said they would replace it. Thanks for the reply.
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