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05-27-2009 04:29 PM
I have a Officejet J6480. Today, I updated to Service Pack 2 for 64-bit Vista, and now, cannot print. However, I can scan on the Officejet and send the image to my PC. This shows the network is working.
I uninstalled the HP software & drivers and reinstalled them, but no difference. It still does not work. I stopped the Print Spooler and made sure the Spooler was empty and everything was fine there.
Everything worked fine prior to the upgrade. Any advice?
05-27-2009 04:41 PM
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I am an ex-HP Employee.
06-01-2009 04:21 PM
I (Microsoft Update) installed it yesterday and my printer is no longer working as well. I can see it, it is my default printer, it shows offline or online correctly, I can see documents from my other PC in the que, but when I try to print Vista tells me that I don't have a printer installed. Also, when I click on the printer in the Printers panel, it tells me that there is no printer driver installed.
I uninstalled the printer and deleted the drivers, reinstalled the printer with the latest drivers from HP, it found the printer on the network and completed the installation without error. BUT, I still have the same symptoms as in the previous paragraph.
08-24-2009 10:16 AM
09-30-2009 07:40 AM
I am not sure if you have resolved this yet or not but try this; Go to the printers folder, right click on the printer icon and click properties. Go to the advanced tab and make sure the driver is still set to use the correct printer driver.
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Please mark Accept As Solution if it solves your problem