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Installing Deskjet 1000 (1126 Views)
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Jaywol Student
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Jaywol
Posts: 1
Registered: ‎01-11-2011
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Installing Deskjet 1000

‎01-11-2011 01:23 PM

My mother recently bought a HP Deskjet 1000 Printer J110a,we keep trying to install it but when we get to the part where it says plug in the USB cord to the Printer and to the open USB slot on your comp it doesn't seem like it is registering and won't do anything after that,then when you hit skip or go to taskbar it goes to same screen where it says connect USB cord to printer and computer,getting really really irritated,please help

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Teacher Teacher
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SophiaS
Posts: 166
Registered: ‎10-16-2009
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Re: Installing Deskjet 1000

‎01-11-2011 05:43 PM

it sounds like when you plug in the printer, it is not registering.

 

Two ideas:

1) check that all hardware is setup and the power is on.  I've found a few products that look like the power is on, but they are in sleep mode and are not,.

link to check the USB connection help

 

look for these instructions:   Solution one: Check the USB connection
Follow these steps to test the USB connection between the HP product and your computer.
Step one: Inspect the USB cable and connection

 

2) check that you have the software available in this web pack:

HP Deskjet 1000 Printer J110a



If I have helped you solve your issue please mark it as solved .....

(I am an HP employee)
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