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09-14-2009 01:56 PM - edited 09-14-2009 01:58 PM
I have just purchased an HP Photosmart C4580 and I cannot seem to get the software to install on the other machines.
I installed the software on the first machine and connected the printer via the network and set up was successful and setup did not take very long.
The machines are all Vista x64/x86 or Windows 7 x64.
However trying to install this software on further machines has proved very difficult. I will start the installer and it will get as far as asking if the printer is networked or USB (near the end of the installation) and it then finds the printer and connects to it and says "Waiting for SNP reply" (I think it was SNP). It then just hangs there and I can leave it for hours and it will not change. I tried turning the printer off and back on but in the end am forced to end the task of the installer. If I re-run the installer again it will then hang earlier on in the process and I will need to end task again. Then if I restart the computer it will then start to remove all the software again. Then if I reinstall it will hang at the SNP message. After ending the task it also hangs at trying to send the error report!
I have already tried disabling the firewall and antivirus and running the program as administrator and using XP compatibility mode but it makes no difference.
I have had similar issues in the past with all HP AIO devices on XP and Vista (I work in IT). The hard part is always getting the software to install and the amount of time it takes to install but once installed all the features are usually good and the printers reliable.
When I said it was hanging, there was nothing visible which showed it hand hung (pale background or "not responding" in the titlebar) but I could go out in the morning and come back with it still waiting for the SNP reply.
I did not purchase this printer to use it via USB (which may have worked) but I would like to use it via the network.
I have already spent a long time troubleshooting this and am hoping there is something I can try.
Thanks for any help.
10-23-2009 06:11 AM
Does wireless printer has a IP address to connect to ?
Check this also
10-23-2009 07:03 AM
Yes the printer has an IP address to connect to and the setup program finds the printer and lists it and then it is at the next stage where it fails.
The error is not related to it not being able to find the printer.
After it finds the printer and pressing the next button it spends a while doing its stuff and then gets to the message saying "Waiting for SNP reply" and then just sits there indefinately.
On the machines where I finally got the software to install it will print and work wirelessly but on others after many failed attempts I had to give up.
10-23-2009 08:31 AM - edited 10-23-2009 04:17 PM
What is the OS of the PC that works and the OS of the PC that don't work ?
Double check the error is mentioned is 'SNP' or 'SLP' ?
If you check the event viewer, what error doesn it shows ?
10-24-2009 03:06 PM
Thanks for the help but it seems like they have fixed the problems with the new version of the driver which is now on the download site and officially supports Windows 7.
When I tried to uninstall the old drivers on the computers I managed to install them on it said the software would be uninstalled after restarting and then restarted the computer after which nothing happened, but luckily the new software could be installed over the top of the old version.
During installation of the new Windows 7 compatibile version on all the computers it still comes up with a Windows Error Reporting Message half way through (something to do with HP Network Support) and then when it comes up with the status screen at the end it says an action script error has occurred and tell me the printer is not connected.
Apart from that though it is finally working at last on all the PCs and even comes with a Windows 7 desktop gadget.
10-24-2009 05:06 PM
hi robin, who ever wonder so much work just to install a simple printer drivers these days
I guess it's a difficult 'transition' peroid as Windows 7 rolls out.