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01-25-2009 04:18 PM
The software will not complete installation. I've tried the CD several times, I tried the .exe from the HP support site. I've even tried installing with my firewall turned off. I have no idea what the install program is doing (if anything). Why is this not working? This is extremely frustrating. I just bought this today and I can't get it to work. I have an HP laptop and an HP printer and they won't work together, that makes no sense...
I have the HP v8000 laptop with Windows XP Media Center Edition, plenty of HDD and RAM space available.
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01-25-2009 07:58 PM - edited 03-27-2011 08:25 AM
I found a solution to my particular problem here: " Printer Software Installation Stalls or Stops in Windows XP with a USB-connected All-in-One" http://h10025.www1.hp.com/ewfrf/wc/document?docnam
06-22-2009 10:28 AM
03-22-2011 03:10 PM
When I try to install this All in One Printer, it will not complete. It states that: The operating system on this computer is not supported. This cannot continue until this is resolved. Current OS: 601.64. Supported Windows 2000, Windows XP, Windows XP 64 bit, Vista & Vista 64 bit. Action required,click cancel, exit this software installation. Install this product on a computer that is running one of the supported Microsoft operating systems. This is a HP Compputer with a HP printer, how can I install this printer?
03-27-2011 08:24 AM
The link is over 2 years old, so the pages/links have probably moved around. You can just go to support.hp.com and search for "Printer Software Installation Stalls or Stops in Windows XP with a usb connected All-in-One" hopefully that helps. If not you may need to call HP tech support.
I should mention, this original issue was posted 2 years ago, I don't use the HP with WinXP computer I had problems with. Windows 7 seems to handle the same printer just fine.
Just an FYI, I will not be notified if anyone replies to this thread.