J6480 installation not completing

[tcthomas]

The software will not complete installation.  I've tried the CD several times, I tried the .exe from the HP support site. I've even tried installing with my firewall turned off.  I have no idea what the install program is doing (if anything).  Why is this not working? This is extremely frustrating.  I just bought this today and I can't get it to work.  I have an HP laptop and an HP printer and they won't work together, that makes no sense...

I have the HP v8000 laptop with Windows XP Media Center Edition, plenty of HDD and RAM space available.

[boykot]

did you encounter any error messages when you were installing the software?? is this wireless connection or usb connection??

[tcthomas · Accepted solution]

I found a solution to my particular problem here: " Printer Software Installation Stalls or Stops in Windows XP with a USB-connected All-in-One" http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01308710&lc=en&dlc=en&cc=us&product=3635378&os=... [this link no longer functions].  It is installed and working now, but it seems silly to have to go through the trouble of stopping all services just to perform an install.  I am still not entirely sure what specifically was causing the problem.  at least it is working now, and I hope it stays that way.

Message Edited by tcthomas on 01-25-2009 08:00 PM

Message Edited by tcthomas on 01-25-2009 08:01 PM

[agrivated]

I have a dell computer and J6480 all in one printer.  My printer quit scanning and the computer said it couldn't fint the device.  I uninstalled it and when trying to re-install I get "fatal error 2753" and the reinstall stops.  I tried cleaning up the registry, re-booted and tried to reinstall.  Checking the web says many others have this problem.  what can be done?

[speekna]

The link to your solution is a blank page in hp support - no text.  Could you supply the right page?

[Bwana]

The link does not lead to a page with the solution.  Could you please provide the full link as this may be partially cut off?

Thanks.

Bwana

[TikiTom]

This is not a valid solution; the link is not found on the HP website.

[Elmhurst]

This link does not work and it sounds like a solution that I can apply to my failed 6450. Can the link be clarified, please?

[melissaissa]

When I try to install this All in One Printer, it will not complete.  It states that: The operating system on this computer is not supported.  This cannot continue until this is resolved.  Current OS: 601.64.  Supported Windows 2000, Windows XP, Windows XP 64 bit, Vista & Vista 64 bit.  Action required,click cancel,  exit this software installation.  Install this product on a computer that is running one of the supported Microsoft operating systems.  This is a HP Compputer with a HP printer, how can I install this printer?

[tcthomas]

The link is over 2 years old, so the pages/links have probably moved around.  You can just go to support.hp.com and search for "Printer Software Installation Stalls or Stops in Windows XP with a usb connected All-in-One"  hopefully that helps.  If not you may need to call HP tech support.

I should mention, this original issue was posted 2 years ago, I don't use the HP with WinXP computer I had problems with.  Windows 7 seems to handle the same printer just fine.  

Just an FYI, I will not be notified if anyone replies to this thread.