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12-06-2008 01:12 PM
Neither the full-featured or basic driver will install properly under Windows 2000 (multiple machines).
Both abort with the message that "svchost.exe has generated errors and will be closed by Windows. You will need to restart the program."
The install then finishes normally (?) and wants the computer restarted.
On all subsequent re-starts Windows 2000 does a "Found New Hardware" routine, which fails with the message "An error occurred during the installation of the device The specified port is unknown".
I can print to the printer via its IP address, so the driver does install properly despite the error messages.
Is there a way to stop the annoying "Found New Hardware" routine on every startup?
12-08-2008 07:59 AM
Typically this behaviour is seen when you put a checkmark in the selection Automatically detect my hardware option during the Add printer wizard install. You may have to uninstall and reinstall to correct this.
If you have the latest service pack in W2K, after you delete the icon for the printer, in the printers window select file, server properties, drivers, highlight the driver and remove/delete. It may prompt you about what kind of uninstall you want to do, do a complete one. Reboot the computer and reinstall leaving the autodetect option unchecked.
12-10-2008 07:50 AM
Then you used the full install package on the cd to install it? The option still shows up somewhere in the installer for many products, not sure about the K5400. I'd still uninstall (and if you aren't using SP4 you'll need modified uninstall options) and then try the add printer wizard for basic printing.
Was this working before on this computer?
You could also use the uninstaller from the website, then redownload and install a fresh copy of the software. Before installing the new copy - check the folder it decompressed into for a utility folder and see if there is a scrubber program. Run that 4 times before installing to ensure the registry is cleared out as well. If there is no scrubber utility then the software uninstall utility on the web is running that automatically and you don't need to worry about it.
12-11-2008 04:30 AM
I used the installation that is part of the Basic driver package. (No self-extraction, just one executable.)
There is no option to auto-detect, you have to tell the package whether you want USB or Network. It then goes sniffing for the printer.
The scrubber utilities on the driver CD don't work properly as the Found New Hardware Wizard still runs on every re-start after running all four levels.
Do you have a link to the web un-install utility you mentioned?
My question remains, Is there a way to stop the Found New Hardware Wizard from running every time the machine starts-up?
12-12-2008 06:48 AM
The uninstaller is located here:
Instructions on it's use are on this page and it is the version for W2K.
If that doesn't stop the autodetect, then you might have another printer driver installed causing this issue or you have an issue with your OS and should post to the OS/SW forums.
12-17-2008 04:33 AM
Thanks for the link. I'll give it a try before I re-install W2k.
The New Hardware Found "wizard" appears to be a dark Windows secret from what I've found. Either no one understands how it works (and more importantly how to kill it) or they aren't willing to share the information.
Hmmm, this might be a good job for the people who currently spend their time writing viruses and worms.