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Laser Jet 1020 (313 Views)
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Student
LinaYippy
Posts: 2
Registered: ‎06-20-2012
Message 1 of 4 (313 Views)
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Laser Jet 1020

Hi!  

 

I bought HP Laser Jet 1020 many years back and want to install it in my new PC, Dell - Windows 7 64 Bit.

 

It couldn't install. I downloaded the driver from HP website Laserjet 1020.  When halfway installing, a message pop up and says "Printer Software Installer has stopped working" - A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available.

 

I also tried installing from the Add Printer and search for the model.  Updated the window list - how ever it failed to update and asked me to come back again.

 

Last time I tried installing it before and failed. Same problem. I gave up and now i tried again... and it still the same.  In the end I have to print documents in my office.

 

Please help.

 

 

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HP
pcwizard
Posts: 10,233
Registered: ‎12-31-2009
Message 2 of 4 (298 Views)

Re: Laser Jet 1020

Hi LinaYippy,

 

Uninstall the printer from the Add/Remove programs, and then download the driver again. Let me know if you are successful with getting the printer installed?

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-101596-1&cc=us&dlc=en&lc=en...=

I am an HP employee.

*Say thanks by clicking the "Kudos! Star" which is on the left*

*Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.*
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Student
LinaYippy
Posts: 2
Registered: ‎06-20-2012
Message 3 of 4 (291 Views)

Re: Laser Jet 1020

Yes.. It is successful.  The link you gave me is working.  Thanks alot!

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HP
pcwizard
Posts: 10,233
Registered: ‎12-31-2009
Message 4 of 4 (276 Views)

Re: Laser Jet 1020

Hi LinaYippy,

 

Glad to hear the issue has been resolved. Have a wonderful day.

I am an HP employee.

*Say thanks by clicking the "Kudos! Star" which is on the left*

*Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.*
Please use plain text.