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10-07-2009 09:16 AM
We have a problem with a paper cassette. Here is a description of the problem and troubleshooting step by step.
1. The printer was reported not to print from Tray 2
2. Checked the printer configuration and the driver installed.
3. Unsuccessful attempt to print from tray 2 (Let’s call this cassette a Cassette 1 – the one causing problems). The paper in Cassette 1 is wrinkled on the right hand side.
4. Successful Attempt to print from Tray 3. (Let’s call this cassette a Cassette 2 – the working one)
5. Swapped the cassettes in the Trays
6. Unsuccessful attempt to print from Cassette 1 in Tray 3 position
7. Successful attempt to print from Cassette 2 in Tray 2
8. I swapped the Casette 1 with cassettes on 2 identical print devices. The problem was replicated on all of them.
9. I put a tray from a properly working printer into the one causing problems. The problem did not occur.
The problem arises no matter which kind of paper is loaded in the tray.
I suspect it is the cassette spring that is pushing the paper to high that is causing the problem but do not know how to fix it. Any assistance will be appreciated.