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Lost Scans using HP Solution Center (310 Views)
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mhafferty Student
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mhafferty
Posts: 1
Registered: ‎01-11-2012
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Lost Scans using HP Solution Center

‎01-11-2012 01:42 PM

My Computer is an HP Model m8200n originally running Windows Vista.  A few months ago, it was upgraded to run Windows 7 Home Premium. The printer is an HP OfficeJet Pro L7590 multi-function machine.  I do not scan documents or pictures often, but when I did recently attempt to scan both documents and pictures using HP Solution Center, the scans simply “disappeared” and could not be located in any file. I can scan to the printer, but that’s it.

I checked customer support for my machine and found the article entitled “Files Disappear After Scanning With HP Solution Center.”  I then did the following:

  1. Removed the software for the L7590.
  2. Removed the device.
  3. Downloaded and installed updated software/drivers – OJProL7x00-Full.14.exe.
  4. Downloaded the prescribed fix – CPE Scan Destination Update.
  5. Reconnected the Device

 

However, when attempting to run the “fix”, it won’t run and I get the error message:

            “This update does not support the device drivers that you have on your PC.  You do not need this Software Update.”

So, what can be done to solve this problem?

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