Menu changed, scans disappeared...need help!

[remy525]

As of this morning something has changed with my ability to access & use my scanning function on my printer. I have the 3050A J611 series, and used it last night to both print and scan and everything worked just fine. But when I attempted to scan something just now, nothing is fine. 

It used to be (as recently as last night) that when I clicked on the HP desket icon a menu would open that allowed me to choose which task I wanted to perform. Now when I click on that icon all I see is "printer assistant" for which nothing happens when I click on it, "See what's printing" "set preferences" and "customize your printer," none of which have any bearing on this issue that I can find.

It used to be (as recently as last night) that when I scanned something a window would open that allowed me to make some changes to the scan prior to saving it.  It used to be that all scans were automatically saved to a specific file of my choosing. Now this window no longer opens, and the scan goes off to into limbo where I cannot find it. 

Can someone PLEASE help me figure out what happened and/or how to go back to the way things were?

Thanks in advance!

Remy

[banhien]

Hi,

My suggestion: Restore machine back to last night using Windows Restore:

  Click Start > All Programs ? Accessories > System Tools > System Restore.

Select the Restore point prior to last night.

Good luck.

[Shane_R · Accepted solution]

The solution that I've found for this problem is to uninstall the printer and reinstall using the latest drivers. HP released a new driver package for this printer, and all printers that use similar software, that fixes this problem.

HP Deskjet Full Feature Software and Drivers