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11-17-2012 11:25 AM
As of this morning something has changed with my ability to access & use my scanning function on my printer. I have the 3050A J611 series, and used it last night to both print and scan and everything worked just fine. But when I attempted to scan something just now, nothing is fine.
It used to be (as recently as last night) that when I clicked on the HP desket icon a menu would open that allowed me to choose which task I wanted to perform. Now when I click on that icon all I see is "printer assistant" for which nothing happens when I click on it, "See what's printing" "set preferences" and "customize your printer," none of which have any bearing on this issue that I can find.
It used to be (as recently as last night) that when I scanned something a window would open that allowed me to make some changes to the scan prior to saving it. It used to be that all scans were automatically saved to a specific file of my choosing. Now this window no longer opens, and the scan goes off to into limbo where I cannot find it.
Can someone PLEASE help me figure out what happened and/or how to go back to the way things were?
Thanks in advance!
Solved! Go to Solution.
11-17-2012 11:37 AM
My suggestion: Restore machine back to last night using Windows Restore:
Click Start > All Programs ? Accessories > System Tools > System Restore.
Select the Restore point prior to last night.
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11-19-2012 02:13 PM
HP Deskjet Full Feature Software and Drivers