NEW HP OFFICEJET 4500 Printer

[Mike_K2407]

This has been the worst experience I've ever had setting up a simple printer.  What a piece of junk.  On button does not but flash and the screen says turn on and off.  Talked to support and they are going to send a "reconditioned" printer after I just bought a "new" printer.  Don't think I'll ever purchase from HP again.

[pcwizard]

Hi Mike_K2407,

If you check out the warranty on page 131 of the user guide you will see the stipulation to use (either new or like-new) for the replacement printer.

Have you gotten the replacement printer yet?

Let me know if you still need assistance

http://h10032.www1.hp.com/ctg/Manual/c02051571.pdf

[wheelman666]

I need help installing my 4500.

I received it Friday and i have spent 3 days trying to install this printer. NEVER in my life have i had such a problem installing a simple printer.

Ever time i run the install, i get the same error,     "access denied." whether i run the install from the CD or from the DL.

I have gone through the trouble shooting and i have checked the security access for the file names.

I can not change the permission on the file, it is checked for full access though.

I am running windows XP pro. 

Network connection for the printer.

I have been able to install it through the USB using windows basic install but that's it. so I have no features, its not networked and i can scan from it.

I am about ready to return it and never go near another HP printer.

Why is it so difficult to install what should be a plug and play simple printer?

HELP?????!!!!!!!!!!!!!!!

[pcwizard]

Hi wheelman666,

Try using the scrubber built into the CD or Download. Let me know what happens?

From Original installation CD:

1. Insert CD into drive, and then cancel the installer

2. Open My Computer, and then right click on the CD drive and chose open

3. Open folder Util

4. Open folder CCC

5. If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe

6. When the uninstall has completed restart the computer

7. Run Disk cleanup from Accessories\ System Tools

8. Download and install the latest version of Adobe flash player

http://www.adobe.com/support/flashplayer/downloads​.html

9. Download the full feature software and drivers

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-80348-1&cc=us&dlc=en&lc=en&...=

10. Run the download to reinstall the printer

If software was downloaded and extracted to your system:

1. Type %temp% in the run field

2. Look for, and open the folder starting with 7z (Example: 7zS2356)

3. Open folder Util

4. Open folder CCC

5. If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe

6. When the uninstall has completed restart the computer

7. Run Disk cleanup from Accessories\ System Tools

8. Download and install the latest version of Adobe flash player

http://www.adobe.com/support/flashplayer/downloads​.html

9. Download the full feature software and drivers

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-80348-1&cc=us&dlc=en&lc=en&...=

10. Run the download to reinstall the printer

[wheelman666]

followed the directions exactly and no luck.

Downloaded a new copy of the full install, ran it and as soon as it got to the part about installing the software i got the ACESS DENIED error.

code 2501699 - the file that is jaming it is  HPZPRL01.EXE.

I have even gone in and check permissions and is it tagged full acess.

I have NEVER had a program that would not install like this.

Why does the HP software have such a problem istalling on XP?

am i usingthe right install program? 

I'm pretty sure this is a 510g printer. its a 4500 network, no wireless.

any other ideas, i am getting very aggraveted with this and about to return it for a Brother

[pcwizard]

Hi wheelman666,

Follow the steps below to run the Access Denied Utility.

1. Type %temp% in the run field

2. Look for, and open the folder starting with 7z (Example: 7zS2356)

3. Open folder Util

4. Open folder CCC

5. Run the Access Denied Utility

6. Run the download to reinstall the printer