New HP M2727 install in new HP Windows 7 Pavilion

[Tom_E]

Unfortunately, I just upgraded to Windows 7 with the same assureances and cannot install the m2727nf either.

[Terabytenet]

That's because HP is clueless on how to take care of customers.  They dont' care.  They don't answer posts here.  Their exec reponse team doesn't return phone calls.  We've been sure to tell ALL our customers this and we now have customers looking elsewhere for printers.

[gdc2759]

Try choosing the HP LaserJet 4345 Drivers instead. With that, I am able to print locally, as well as over our wireless home network.

[Terabytenet]

Read the posts, it's not printing that's a problem, it's network scanning that's the problem.  HP's cruddy installer can't find a printer in Win7 x64 that EVERY other computer on the LAN can find even after a virgin install of Win7.  HP needs new programmers and Q&A folks.

[iam_troy]

Are you using the CD provided in the box or did you download the latest from HP.com? If you're using the CD provided in the box, you'll need to download the latest software release for Windows 7 support.

You can get the latest at the following location

HP LaserJet M2727nf

Select Software & Driver Downloads

Select Operating System then Next

Select "+" next to Software

For English systems select "HP LaserJet M2727 MFP Series Full Solution AM-EMEA1" to download.(Select other regions as appropriate)

After downloading it, Run the download and follow the instructions.

If problems persist, please post information on what problems are still being seen.

[Terabytenet]

Yes, I've downloaded it several times.  The installer fires up but can never find the printer.  I'm able to use the XP installer on XP and it finds the printer 100% of the time, but the Win7 x64 installer NEVER finds it.  I'm able to manually extract the drivers and install the actual printer, but network scanning is dead in the water in Win7.  Dell's 1815N (long since discontinued and with NO "support" for Win7, works 100% of the time in Win7!) and cost 1/2 what the M2727 cost.  HP will end up with no printer customers if you can't or won't fix your problems.

I'm not an HP employee an am posting as an IT consultant with recommendation abilities at hundreds of locations across N America.  As a consultant I live and die based on my recommendations and if I recommend equipment from vendors who can't or won't help without extorting fees from customers (you guys want $90 to solve an installer issue!) I simply won't recommend HP products.  It's really up to HP.

[Puzzled46]

I was the original poster for this thread.  In response to Terabytenet, I coincidentally had purchased the M2727 to replace my Del 1815dn, after Dell's website said it would not support Win 7 for that 2 year-old MFP.   I found that after taking back the M2727 due to its limited network functionality in Win 7 (printer only), I tried the available Dell 1815dn drivers with my new Win 7 system, and found they worked just fine after all.  I am still using the 1815dn today as a multifunction networked device.

[iam_troy]

When you select the network connection choice, have you tried all options for finding the device, i.e. Auto search, IP Address, Hostname, and MAC address?

Is there a firewall on the Windows 7 PC that could be blocking the search for the device? Sometimes a firewall application will display a prompt to allow the network search and sometimes, this prompt gets hidden by the installer window or other windows. You can use alt-tab to check through the windows to see if a prompt is being hidden.

If you go to a command prompt and enter ping -a <ip address> does the IP address match up with the hostname of the device correctly?

There is a log file in the %temp% folder, BoiseNetWiz.txt, that contains information that can help determine why the device is not being found.

[Terabytenet]

Yes, have tried every option you suggest.  Have disabled the Windows Firewall service.  There are no other hidden prompts, I've looked just as you suggested.  Of course I can ping it, I can print to it (after manually installing the printer drivers, read my and others' posts).

Here is the content of this file from one Win7 box:

[2010-Aug-16 14:43:33] -- Network Wizard Issues, MiniIni::GetIniString(), Getting ini string info
[2010-Aug-16 14:43:33] -- Network Wizard Issues, MiniIni::GetIniString(), -1
[2010-Aug-16 14:43:33] -- Network Wizard Issues, MiniIni::GetIniString(), Getting ini string info
[2010-Aug-16 14:43:33] -- Network Wizard Issues, MiniIni::GetIniString(), -1
[2010-Aug-16 14:43:33] -- Network Wizard Issues, MiniIni::GetIniString(), Getting ini string info
[2010-Aug-16 14:43:33] -- Network Wizard Issues, MiniIni::GetIniString(), -1
[2010-Aug-16 14:43:33] -- Network Wizard, CNtwkContainer::RunDialogSequence, Inside Run Dialogs
[2010-Aug-16 14:43:33] -- Network Wizard, CNtwkContainer::_initCIInNtwkStruct, Entering _initCIInNtwkStruct
[2010-Aug-16 14:43:33] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: Language - , 1033
[2010-Aug-16 14:43:33] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: filepath - , C:\M2727_Full_Solution_Win7_5_2_AM-EMEA1\setup\
[2010-Aug-16 14:43:33] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: Product Name - , LaserJet M2727 MFP Series
[2010-Aug-16 14:43:33] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: Model Search String - , HP LaserJet M2727nf MFP
[2010-Aug-16 14:43:33] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: Resource Dlls Chain - , CNtwkContainer::_logInStructVals, In Structure Settings: Resource Dlls Chain -
[2010-Aug-16 14:43:33] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: logging values - filename - , C:\Users\BRIANS~1.BER\AppData\Local\Temp\BoiseNetWiz.txt
[2010-Aug-16 14:43:33] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: logging values - error values - , 1
[2010-Aug-16 14:43:33] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: logging values - log output values - , 1
[2010-Aug-16 14:43:33] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: logging values - log level values - , 3
[2010-Aug-16 14:43:33] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: logging values - log time values - , 1
[2010-Aug-16 14:43:33] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: Dialog Direction - , 0
[2010-Aug-16 14:43:33] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: SPM Timeout - , 270
[2010-Aug-16 14:43:33] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: SNMP Enabled - , 0
[2010-Aug-16 14:43:33] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: Fatal Error on SNMP Enable - , 0
[2010-Aug-16 14:43:33] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: Allow PortName Change - , 1
[2010-Aug-16 14:43:33] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: Allow Dialog Resizing - , 1
[2010-Aug-16 14:43:33] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: Support IPX - , 0
[2010-Aug-16 14:43:33] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: Multiple Discovery First - , 0
[2010-Aug-16 14:43:33] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: Filter Single Discovery - , 1
[2010-Aug-16 14:43:33] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: Localized Mode - , 0
[2010-Aug-16 14:43:33] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: Support Smart Key - , 1
[2010-Aug-16 14:43:33] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: Support GUID - , 0
[2010-Aug-16 14:43:33] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: Disable XP Warning - , 0
[2010-Aug-16 14:43:33] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: Generic resource dll - , 0
[2010-Aug-16 14:43:33] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: Default Smartkey - , 0
[2010-Aug-16 14:43:33] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: Upfront Discovery- , 0
[2010-Aug-16 14:43:33] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: Title String - , HP - LaserJet M2727 MFP Series
[2010-Aug-16 14:43:33] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: Network Support - , 1
[2010-Aug-16 14:43:33] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: Bitmap Filepath - , C:\M2727_Full_Solution_Win7_5_2_AM-EMEA1\setup\CSDialogBanner.bmp
[2010-Aug-16 14:43:33] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: Parent Handle - , 131720
[2010-Aug-16 14:43:33] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: Admin Mode - , 0
[2010-Aug-16 14:43:33] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: Blind port Support - , false
[2010-Aug-16 14:43:33] -- Network Wizard, CNtwkContainer::_logInStructVals, No Need to Display Admin Vals
[2010-Aug-16 14:43:33] -- Network Wizard, CNtwkContainer::RunDialogSequence, In Structure Settings: Language - , 1033
[2010-Aug-16 14:43:33] -- Network Wizard, CNtwkContainer::_initCIInNtwkStruct, Exiting _initCIInNtwkStruct
[2010-Aug-16 14:43:33] -- Network Wizard, CStart, Entering
[2010-Aug-16 14:43:33] -- Network Wizard, CStart::ExecuteState, Building Path
[2010-Aug-16 14:43:33] -- Network Wizard, CStart::ExecuteState, Deleting the ini file.
[2010-Aug-16 14:43:33] -- Network Wizard, CInitNetworkState, Entering
[2010-Aug-16 14:43:33] -- Network Wizard, CUserSystem::_getAvailableProtocols(), IP protocol supported.
[2010-Aug-16 14:43:33] -- Network Wizard, CUserSystem::_getAvailableProtocols(), IPv6 protocol supported.
[2010-Aug-16 14:43:33] -- Network Wizard, CWizPropertySheet:nInitDialog(), Inside Sheet OnInitDialog
[2010-Aug-16 14:43:33] -- Network Wizard, CNtwkContainer:etWizButtons, MADE IT TO SETWIZBUTTONS
[2010-Aug-16 14:43:33] -- Network Wizard, CNtwkContainer:etWizButtons, END OF SET WIZARD BUTTONS
[2010-Aug-16 14:43:33] -- Network Wizard, CWizPropertySheet:nInitDialog(), Placing Bitmap
[2010-Aug-16 14:43:33] -- Network Wizard, CWizPropertySheet:nInitDialog(), Placed Bitmap
[2010-Aug-16 14:43:33] -- Network Wizard, CBlankDialogResizeState, Entering
[2010-Aug-16 14:43:33] -- Network Wizard, CStart, Entering
[2010-Aug-16 14:43:33] -- Network Wizard, CStart::ExecuteState, Building Path
[2010-Aug-16 14:43:33] -- Network Wizard, CStart::ExecuteState, Deleting the ini file.
[2010-Aug-16 14:43:33] -- Network Wizard, CInitNetworkState, Entering
[2010-Aug-16 14:43:33] -- CUserSystem::Initialize(), Could not initialize the user system class., N/A
[2010-Aug-16 14:43:33] -- Install Errors, CUserSystem::Initialize(), Could not initialize the user system class.
[2010-Aug-16 14:43:33] -- Network Wizard, CBlankDialogResizeState, Entering
[2010-Aug-16 14:43:33] -- Network Wizard, CAvailableProtocolsState, Entering
[2010-Aug-16 14:43:33] -- Network Wizard, CAvailableProtocolsState::ExecuteState, Entering
[2010-Aug-16 14:43:33] -- Network Wizard, CDoSearchSpecify, Entering
[2010-Aug-16 14:43:33] -- Network Wizard, CNewPtrIDChoiceSubD:nInitDialog, PtrIDChoiceSubD, MADE IT TO ON INIT DLG
[2010-Aug-16 14:43:33] -- Network Wizard, CNewPtrIDChoiceSubD:nInitDialog, PtrIDChoiceSubD, DIRECTION IS FORWARD
[2010-Aug-16 14:43:33] -- Network Wizard, CNewPtrIDChoiceSubD:nInitDialog, PtrIDChoiceSubD, DIRECTION IS FORWARD
[2010-Aug-16 14:43:36] -- Network Wizard, CUserSystem::IsFirewallEnabled, ICF Firewall is Enabled
[2010-Aug-16 14:43:36] -- Network Wizard, CNewPtrIDChoiceState, Entering
[2010-Aug-16 14:43:38] -- Network Wizard, CFirewallInfoState, Entering
[2010-Aug-16 14:43:38] -- Network Wizard, CDiscoverAVISub:nInitDialog, Entering fnc
[2010-Aug-16 14:43:38] -- Network Wizard, CDiscoverAVISub:nInitDialog, Loaded strings
[2010-Aug-16 14:43:38] -- Network Wizard, CDiscoverAVISub:nInitDialog, set strings
[2010-Aug-16 14:43:38] -- Network Wizard, CDiscoverAVISub:nSetActive, Beginning fnc
[2010-Aug-16 14:43:38] -- Network Wizard, CDiscoverAVISub:nSetActive, enabled and disabled controls
[2010-Aug-16 14:43:46] -- Network Wizard, CDiscoveryAVIState, Entering
[2010-Aug-16 14:43:46] -- Network Wizard, CNDISSupportedState, Entering
[2010-Aug-16 14:43:46] -- Network Wizard, CDeviceNotFound, Entering
[2010-Aug-16 14:43:46] -- Network Wizard, CNewPtrIDChoiceSubD:nInitDialog, PtrIDChoiceSubD, DIRECTION IS FORWARD
[2010-Aug-16 14:44:11] -- Network Wizard, CUserSystem::IsFirewallEnabled, ICF Firewall is Enabled
[2010-Aug-16 14:44:11] -- Network Wizard, CNewPtrIDChoiceState, Entering
[2010-Aug-16 14:44:11] -- Network Wizard, CDiscoverAVISub:nSetActive, Beginning fnc
[2010-Aug-16 14:44:11] -- Network Wizard, CDiscoverAVISub:nSetActive, enabled and disabled controls
[2010-Aug-16 14:44:19] -- Network Wizard, CDiscovery:iscoverByIPAddress, Could not discover device using IP address. Zero devices discovered
[2010-Aug-16 14:44:19] -- Network Wizard, CDiscoveryAVIState, Entering
[2010-Aug-16 14:44:19] -- Network Wizard, CNDISSupportedState, Entering
[2010-Aug-16 14:44:19] -- Network Wizard, CDeviceNotFound, Entering
[2010-Aug-16 14:44:19] -- Network Wizard, CNewPtrIDChoiceSubD:nInitDialog, PtrIDChoiceSubD, DIRECTION IS FORWARD
[2010-Aug-16 14:44:27] -- Network Wizard Issues, MiniIni::GetIniString(), Getting ini string info
[2010-Aug-16 14:44:27] -- Network Wizard Issues, MiniIni::GetIniString(), en
[2010-Aug-16 14:44:27] -- Network Wizard Issues, MiniIni::GetIniString(), Getting ini string info
[2010-Aug-16 14:44:27] -- Network Wizard Issues, MiniIni::GetIniString(), printer_not_found.htm
[2010-Aug-16 14:44:52] -- Network Wizard, CUserSystem::IsFirewallEnabled, ICF Firewall is Disabled
[2010-Aug-16 14:44:52] -- Network Wizard, CNewPtrIDChoiceState, Entering
[2010-Aug-16 14:44:52] -- Network Wizard, CDiscoverAVISub:nSetActive, Beginning fnc
[2010-Aug-16 14:44:52] -- Network Wizard, CDiscoverAVISub:nSetActive, enabled and disabled controls
[2010-Aug-16 14:45:00] -- Network Wizard, CDiscovery:iscoverByIPAddress, Could not discover device using IP address. Zero devices discovered
[2010-Aug-16 14:45:00] -- Network Wizard, CDiscoveryAVIState, Entering
[2010-Aug-16 14:45:00] -- Network Wizard, CNDISSupportedState, Entering
[2010-Aug-16 14:45:00] -- Network Wizard, CDeviceNotFound, Entering
[2010-Aug-16 14:45:00] -- Network Wizard, CNewPtrIDChoiceSubD:nInitDialog, PtrIDChoiceSubD, DIRECTION IS FORWARD
[2010-Aug-16 14:47:28] -- Network Wizard, CUserSystem::IsFirewallEnabled, ICF Firewall is Enabled
[2010-Aug-16 14:47:28] -- Network Wizard, CNewPtrIDChoiceState, Entering
[2010-Aug-16 14:47:28] -- Network Wizard, CDiscoverAVISub:nSetActive, Beginning fnc
[2010-Aug-16 14:47:28] -- Network Wizard, CDiscoverAVISub:nSetActive, enabled and disabled controls
[2010-Aug-16 14:47:35] -- Network Wizard, CDiscoveryAVIState, Entering
[2010-Aug-16 14:47:35] -- Network Wizard, CNDISSupportedState, Entering
[2010-Aug-16 14:47:35] -- Network Wizard, CDeviceNotFound, Entering
[2010-Aug-16 14:47:35] -- Network Wizard, CNewPtrIDChoiceSubD:nInitDialog, PtrIDChoiceSubD, DIRECTION IS FORWARD
[2010-Aug-16 14:54:00] -- Network Wizard, CUserSystem::IsFirewallEnabled, ICF Firewall is Enabled
[2010-Aug-16 14:54:00] -- Network Wizard, CNewPtrIDChoiceState, Entering
[2010-Aug-16 14:54:00] -- Network Wizard, CDiscoverAVISub:nSetActive, Beginning fnc
[2010-Aug-16 14:54:00] -- Network Wizard, CDiscoverAVISub:nSetActive, enabled and disabled controls
[2010-Aug-16 14:54:07] -- Network Wizard, CDiscoveryAVIState, Entering
[2010-Aug-16 14:54:07] -- Network Wizard, CNDISSupportedState, Entering
[2010-Aug-16 14:54:07] -- Network Wizard, CDeviceNotFound, Entering
[2010-Aug-16 14:54:07] -- Network Wizard, CNewPtrIDChoiceSubD:nInitDialog, PtrIDChoiceSubD, DIRECTION IS FORWARD
[2010-Aug-16 14:55:43] -- Network Wizard, CUserSystem::IsFirewallEnabled, ICF Firewall is Enabled
[2010-Aug-16 14:55:43] -- Network Wizard, CNewPtrIDChoiceState, Entering
[2010-Aug-16 14:55:43] -- Network Wizard, CDiscoverAVISub:nSetActive, Beginning fnc
[2010-Aug-16 14:55:43] -- Network Wizard, CDiscoverAVISub:nSetActive, enabled and disabled controls
[2010-Aug-16 14:55:50] -- Network Wizard, CDiscoveryAVIState, Entering
[2010-Aug-16 14:55:50] -- Network Wizard, CNDISSupportedState, Entering
[2010-Aug-16 14:55:50] -- Network Wizard, CDeviceNotFound, Entering
[2010-Aug-16 14:55:50] -- Network Wizard, CNewPtrIDChoiceSubD:nInitDialog, PtrIDChoiceSubD, DIRECTION IS FORWARD
[2010-Aug-16 15:02:39] -- Network Wizard, CUserSystem::IsFirewallEnabled, ICF Firewall is Enabled
[2010-Aug-16 15:02:39] -- Network Wizard, CNewPtrIDChoiceState, Entering
[2010-Aug-16 15:02:39] -- Network Wizard, CDiscoverAVISub:nSetActive, Beginning fnc
[2010-Aug-16 15:02:39] -- Network Wizard, CDiscoverAVISub:nSetActive, enabled and disabled controls
[2010-Aug-16 15:02:43] -- Network Wizard, CCancelState, Entering
[2010-Aug-16 15:02:43] -- Network Wizard, CUserSystem::Uninitialize(), Entering
[2010-Aug-16 15:02:44] -- Network Wizard, CUserSystem::Uninitialize(), Returning
[2010-Aug-16 15:02:48] -- Network Wizard Issues, MiniIni::GetIniString(), Getting ini string info
[2010-Aug-16 15:02:48] -- Network Wizard Issues, MiniIni::GetIniString(), -1
[2010-Aug-16 15:02:48] -- Network Wizard Issues, MiniIni::GetIniString(), Getting ini string info
[2010-Aug-16 15:02:48] -- Network Wizard Issues, MiniIni::GetIniString(), -1
[2010-Aug-16 15:02:48] -- Network Wizard Issues, MiniIni::GetIniString(), Getting ini string info
[2010-Aug-16 15:02:48] -- Network Wizard Issues, MiniIni::GetIniString(), -1
[2010-Aug-16 15:02:48] -- Network Wizard, CNtwkContainer::RunDialogSequence, Inside Run Dialogs
[2010-Aug-16 15:02:48] -- Network Wizard, CNtwkContainer::_initCIInNtwkStruct, Entering _initCIInNtwkStruct
[2010-Aug-16 15:02:48] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: Language - , 1033
[2010-Aug-16 15:02:48] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: filepath - , C:\M2727_Full_Solution_Win7_5_2_AM-EMEA1\setup\
[2010-Aug-16 15:02:48] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: Product Name - , LaserJet M2727 MFP Series
[2010-Aug-16 15:02:48] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: Model Search String - , HP LaserJet M2727nf MFP
[2010-Aug-16 15:02:48] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: Resource Dlls Chain - , CNtwkContainer::_logInStructVals, In Structure Settings: Resource Dlls Chain -
[2010-Aug-16 15:02:48] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: logging values - filename - , C:\Users\BRIANS~1.BER\AppData\Local\Temp\BoiseNetWiz.txt
[2010-Aug-16 15:02:48] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: logging values - error values - , 1
[2010-Aug-16 15:02:48] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: logging values - log output values - , 1
[2010-Aug-16 15:02:48] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: logging values - log level values - , 3
[2010-Aug-16 15:02:48] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: logging values - log time values - , 1
[2010-Aug-16 15:02:48] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: Dialog Direction - , 0
[2010-Aug-16 15:02:48] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: SPM Timeout - , 270
[2010-Aug-16 15:02:48] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: SNMP Enabled - , 0
[2010-Aug-16 15:02:48] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: Fatal Error on SNMP Enable - , 0
[2010-Aug-16 15:02:48] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: Allow PortName Change - , 1
[2010-Aug-16 15:02:48] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: Allow Dialog Resizing - , 1
[2010-Aug-16 15:02:48] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: Support IPX - , 0
[2010-Aug-16 15:02:48] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: Multiple Discovery First - , 0
[2010-Aug-16 15:02:48] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: Filter Single Discovery - , 1
[2010-Aug-16 15:02:48] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: Localized Mode - , 0
[2010-Aug-16 15:02:48] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: Support Smart Key - , 1
[2010-Aug-16 15:02:48] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: Support GUID - , 0
[2010-Aug-16 15:02:48] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: Disable XP Warning - , 0
[2010-Aug-16 15:02:48] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: Generic resource dll - , 0
[2010-Aug-16 15:02:48] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: Default Smartkey - , 0
[2010-Aug-16 15:02:48] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: Upfront Discovery- , 0
[2010-Aug-16 15:02:48] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: Title String - , HP - LaserJet M2727 MFP Series
[2010-Aug-16 15:02:48] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: Network Support - , 1
[2010-Aug-16 15:02:48] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: Bitmap Filepath - , C:\M2727_Full_Solution_Win7_5_2_AM-EMEA1\setup\CSDialogBanner.bmp
[2010-Aug-16 15:02:48] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: Parent Handle - , 131720
[2010-Aug-16 15:02:48] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: Admin Mode - , 0
[2010-Aug-16 15:02:48] -- Network Wizard, CNtwkContainer::_logInStructVals, In Structure Settings: Blind port Support - , false
[2010-Aug-16 15:02:48] -- Network Wizard, CNtwkContainer::_logInStructVals, No Need to Display Admin Vals
[2010-Aug-16 15:02:48] -- Network Wizard, CNtwkContainer::RunDialogSequence, In Structure Settings: Language - , 1033
[2010-Aug-16 15:02:48] -- Network Wizard, CNtwkContainer::_initCIInNtwkStruct, Exiting _initCIInNtwkStruct
[2010-Aug-16 15:02:48] -- Network Wizard, CStart, Entering
[2010-Aug-16 15:02:48] -- Network Wizard, CStart::ExecuteState, Building Path
[2010-Aug-16 15:02:48] -- Network Wizard, CStart::ExecuteState, Deleting the ini file.
[2010-Aug-16 15:02:48] -- Network Wizard, CInitNetworkState, Entering
[2010-Aug-16 15:02:48] -- Network Wizard, CUserSystem::_getAvailableProtocols(), IP protocol supported.
[2010-Aug-16 15:02:48] -- Network Wizard, CUserSystem::_getAvailableProtocols(), IPv6 protocol supported.
[2010-Aug-16 15:02:48] -- Network Wizard, CWizPropertySheet:nInitDialog(), Inside Sheet OnInitDialog
[2010-Aug-16 15:02:48] -- Network Wizard, CNtwkContainer:etWizButtons, MADE IT TO SETWIZBUTTONS
[2010-Aug-16 15:02:48] -- Network Wizard, CNtwkContainer:etWizButtons, END OF SET WIZARD BUTTONS
[2010-Aug-16 15:02:48] -- Network Wizard, CWizPropertySheet:nInitDialog(), Placing Bitmap
[2010-Aug-16 15:02:48] -- Network Wizard, CWizPropertySheet:nInitDialog(), Placed Bitmap
[2010-Aug-16 15:02:48] -- Network Wizard, CBlankDialogResizeState, Entering
[2010-Aug-16 15:02:48] -- Network Wizard, CStart, Entering
[2010-Aug-16 15:02:48] -- Network Wizard, CStart::ExecuteState, Building Path
[2010-Aug-16 15:02:48] -- Network Wizard, CStart::ExecuteState, Deleting the ini file.
[2010-Aug-16 15:02:48] -- Network Wizard, CInitNetworkState, Entering
[2010-Aug-16 15:02:48] -- CUserSystem::Initialize(), Could not initialize the user system class., N/A
[2010-Aug-16 15:02:48] -- Install Errors, CUserSystem::Initialize(), Could not initialize the user system class.
[2010-Aug-16 15:02:48] -- Network Wizard, CBlankDialogResizeState, Entering
[2010-Aug-16 15:02:48] -- Network Wizard, CAvailableProtocolsState, Entering
[2010-Aug-16 15:02:48] -- Network Wizard, CAvailableProtocolsState::ExecuteState, Entering
[2010-Aug-16 15:02:48] -- Network Wizard, CDoSearchSpecify, Entering
[2010-Aug-16 15:02:48] -- Network Wizard, CNewPtrIDChoiceSubD:nInitDialog, PtrIDChoiceSubD, MADE IT TO ON INIT DLG
[2010-Aug-16 15:02:48] -- Network Wizard, CNewPtrIDChoiceSubD:nInitDialog, PtrIDChoiceSubD, DIRECTION IS FORWARD
[2010-Aug-16 15:02:48] -- Network Wizard, CNewPtrIDChoiceSubD:nInitDialog, PtrIDChoiceSubD, DIRECTION IS FORWARD
[2010-Aug-16 15:03:00] -- Network Wizard, CUserSystem::IsFirewallEnabled, ICF Firewall is Enabled
[2010-Aug-16 15:03:00] -- Network Wizard, CNewPtrIDChoiceState, Entering
[2010-Aug-16 15:03:14] -- Network Wizard, CFirewallInfoState, Entering
[2010-Aug-16 15:03:14] -- Network Wizard, CDiscoverAVISub:nInitDialog, Entering fnc
[2010-Aug-16 15:03:14] -- Network Wizard, CDiscoverAVISub:nInitDialog, Loaded strings
[2010-Aug-16 15:03:14] -- Network Wizard, CDiscoverAVISub:nInitDialog, set strings
[2010-Aug-16 15:03:14] -- Network Wizard, CDiscoverAVISub:nSetActive, Beginning fnc
[2010-Aug-16 15:03:14] -- Network Wizard, CDiscoverAVISub:nSetActive, enabled and disabled controls
[2010-Aug-16 15:03:22] -- Network Wizard, CDiscovery:iscoverByIPAddress, Could not discover device using IP address. Zero devices discovered
[2010-Aug-16 15:03:22] -- Network Wizard, CDiscoveryAVIState, Entering
[2010-Aug-16 15:03:22] -- Network Wizard, CNDISSupportedState, Entering
[2010-Aug-16 15:03:22] -- Network Wizard, CDeviceNotFound, Entering
[2010-Aug-16 15:03:22] -- Network Wizard, CNewPtrIDChoiceSubD:nInitDialog, PtrIDChoiceSubD, DIRECTION IS FORWARD
[2010-Aug-16 15:03:34] -- Network Wizard, CUserSystem::IsFirewallEnabled, ICF Firewall is Enabled
[2010-Aug-16 15:03:34] -- Network Wizard, CNewPtrIDChoiceState, Entering
[2010-Aug-16 15:03:34] -- Network Wizard, CDiscoverAVISub:nSetActive, Beginning fnc
[2010-Aug-16 15:03:34] -- Network Wizard, CDiscoverAVISub:nSetActive, enabled and disabled controls
[2010-Aug-16 15:03:36] -- Network Wizard, CDiscovery:iscoverByMACAddress, Entering function...
[2010-Aug-16 15:03:36] -- Network Wizard, CDiscovery:iscoverByMACAddress, Calling _SDI_discoverMAC()
[2010-Aug-16 15:03:42] -- Network Wizard, CDiscovery:iscoverByMACAddress, Could not discover device using MAC address. Zero devices discovered
[2010-Aug-16 15:03:42] -- Network Wizard, CDiscoveryAVIState, Entering
[2010-Aug-16 15:03:42] -- Network Wizard, CNDISSupportedState, Entering
[2010-Aug-16 15:03:42] -- Network Wizard, CDeviceNotFound, Entering
[2010-Aug-16 15:03:42] -- Network Wizard, CNewPtrIDChoiceSubD:nInitDialog, PtrIDChoiceSubD, DIRECTION IS FORWARD
[2010-Aug-16 15:03:54] -- Network Wizard, CCancelState, Entering
[2010-Aug-16 15:03:54] -- Network Wizard, CUserSystem::Uninitialize(), Entering
[2010-Aug-16 15:03:54] -- Network Wizard, CUserSystem::Uninitialize(), Returning

[iam_troy]

So there doesn't appear to be any errors in the attempt to locate the device, it's unsuccessful in doing so, however. The reason I asked about running ping -a <ipaddress> was not to determine if the PC could communicate with the printer, but to verify if the hostname assigned to the device was correct for the IP address. I have seen instances where an IP address will change and the previous hostname matched with that IP address is still mapped to it instead of the current device's hostname using that IP address. I'm not sure if it's a DNS refresh issue or what, but I've seen discovery failures because of it before. Something else that can occur, is that the device can sometimes go into sleep mode and not respond to queries for it's model info, etc. used to filter to only supported devices in the install. A ping will determine if the address is reachable, but not if the device can actually be communicated with.

It can be helpful to powercycle the device and then try running the install to discover it. You can also see if you can enter the ip address in a web browser and bring up the embedded web server(EWS). On the EWS, there is a networking tab where you can verify network settings. If you can access the device via the EWS, then the discovery mechanism in the installer should be able to discover the device as well as long as no firewalls are blocking it.