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11-19-2009 06:23 AM
If it is Win 7 clean install here are some things you can try:
1> Uninstall the HP software completely from the Add/remove programs
2> Install the full solution by connecting the printer with USB cable first.Complete the install.
3>Reboot the PC and disconnect the USB cable.
4> Now setup the printer on the network and ensure it gets an IP address. This can be known by printing network configuration page from the printer's front panel menu
5> Once the printer is on the network re run the install, this would prompt to add a device. Choose the connection type as network(wired/wireless)and follow the onscreen instructions.
Installing product on USB is often more successful than on network so we install the full software first and then just add a network device to the installed software.
If the above solution does not work, then you can still be able to scan over the network by visiting printer's Embedded web server page by entering the ip address of the printer. You should have a scan button which is basic scan feature but this is a workaround
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(Although employed by HP, I'm trying to address the issues with my sole willingness and my employer does not bear any liability for my responses)
12-26-2009 01:58 AM
with my 3310 (same problems) it looks like there may be a problem when HP installs that there are insufficient permisssions for the com. I get the following error every time. It properly detects the printer but fails the actual printer install.
the machine-default permissions settings do not grant local activation permissions for the COM
server application with CLSID
to use the NT Authority\Local Service SSD (5-15-19) from adress localhost (using LRPC).
Event ID 10016.
I suspect that is why the install fails on mine and i'll bet you're getting a similar error in your system event log. Not that I have a resolution... just trying to figure it out as well.
08-15-2010 09:36 AM
I am having this same problem where my OfficeJet 7410 will not complete the installation at the point after I connect the USB cable (as directed) and it never completes. My question is based on the differences of the upgrades. My Acer laptop (which was originally Vista) was upgraded the same day as my desktop (which was Windows XP). Of course the upgrades from the different OS require a significant difference in procedures. My 7410 installation for the laptop was successful and quite quick with no problems, but my desktop has failed at least on 6 different tries.
My question is regarding the differences in the system drivers/programs between XP to Win 7 and Vista to Win 7. If I need to purchase a full version of WIn 7 for my desktop I will, but will that make it all happen for the installation?
08-16-2010 02:57 AM
Hello: (Old thread, but same problems...)
Had to factory image my Dell Win7/64-bit desktop yesterday, so I need to reinstall the HP drivers/software.
Everything worked fine prior to the system recovery (wired USB from the desktop PC & wireless from Win7/32-bit laptop -- laptop still works fine).
Have both CD (preferred method) and fresh download appropriate for my platform. Also have original, basic install instructions pamphlet that came with the 7410 (though it was for WinXP, not Win7).
The OS is OEM (not an upgrade) - Win7/64-bit with robust chipset, 8 GB RAM, ATI Radeon HD 5770 GPU, etc.
Last time I did this (Feb, 2010), install was nearly complete when I got a "fatal" error (don't recall which), with all lights flashing on 7410 display and a BSOD on the desktop at the ~very end of the process. Can't find the "stop code" from that moment.
I eventually got it to work,but I don't recall the specific problem and don't recall how it was resolved. :-(
I think it had something to do with the networking options on the 7410 menu and in the control panel on the PC???
These threads are very long and I am trying to be pro-active to find a concise, current and correct set of instructions, so that I can avoid another computer crash (since I have spent past 3 days restoring it from factory image).
Can someone please, please assist me?
I largely telecommute, have already lost a week's productivity, and really need this to work.
Thanks VERY, VERY much in advance,
10-19-2011 06:28 AM
Can't uninstall or install HP 7410 software suite.
I am having network printer discovery problems with my HP Officejet 7410 All-in-One Printer on my new Windows 7 X64 Ultimate desktop computer with Intel I7 processor. After running HP downloaded tools, I decided to uninstall the software, download the latest version and reinstall it. My HP printer software was the latest and correct version and all patches and upgrades had been installed. All Windows 7 upgrades have been installed.
When reinstalling I received the following fatal error: “Fatal Error during installation. A later version of 64 bit HPCIO Components installer is already installed. Please go to HTTP://www.hp.com/support for troubleshooting information about “Fatal Error” and “msi.dot4wrp40”.”
The installer program then tries to back out the installation and leave the system as it was before the software was run.
While this process is visibly occurring, the program stops and the following message is given:
“HP Installer Uninstaller has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.” A solution is delivered but it does not resolve the problem.
These problems never materialized on my old computers running XP Pro. I suspect I may be having issues with Windows 7 permissions when the software is trying to make changes to the registry.
Any help in addressing this installation problem would be appreciated.