Officejet 6310 Vista Business installation

[Adept-Nch]

When I try to install an Officejet 6310 printer, accessed via wired network, the setup fails duringn the setup following the successful detection of the printer. I have run the diagnostics and have reset all network devices as requested but this has not helped. I am using the latest full feature driver and have installed all Windows updates.

I receive the error report below in the Event viewer application log:

Event viewer event number 1015- Log Name:      Application

Source:        MsiInstaller

Date:          07/08/2012 15:24:40

Event ID:      1015

Task Category: None

Level:         Warning

Keywords:      Classic

User:          ABCAbacus-HP\ABCAbacus

Computer:      ABCAbacus-HP

Description:

Failed to connect to server. Error: 0x800401F0

[pcwizard]

Hi Adept-Nch,

Download and update the MsiInstaller from the link below, and then follow the steps below to uninstall the printer, and then reinstall it with the current version of software and drivers.

http://www.microsoft.com/en-us/download/details.aspx?id=8483

Try using the scrubber built into the CD or Download.

From Original installation CD:

1. Insert CD into drive, and then cancel the installer

2. Open My Computer, and then right click on the CD drive and chose open

3. Open folder Util

4. Open folder CCC

5. If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe

6. When the uninstall has completed restart the computer

7. Run Disk cleanup from Accessories\ System Tools

8. Download and install the latest version of Adobe flash player

http://www.adobe.com/support/flashplayer/downloads.html

9. Download the full feature software and drivers

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-47754-2&cc=us&dlc=en&lc=en&...=

10. Run the download to reinstall the printer

If software was downloaded and extracted to your system:

1. Type %temp% in the run or search for programs and files field

2. Look for, and open the folder starting with 7z (Example: 7zS2356)

3. Open folder Util

4. Open folder CCC

5. If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe

6. When the uninstall has completed restart the computer

7. Run Disk cleanup from Accessories\ System Tools

8. Download and install the latest version of Adobe flash player

http://www.adobe.com/support/flashplayer/downloads.html

9. Download the full feature software and drivers

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-47754-2&cc=us&dlc=en&lc=en&...=

10. Run the download to reinstall the printer