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Officejet J4550 missing on top edge of printing on several lines (128 Views)
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bedmon Student
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bedmon
Posts: 2
Registered: ‎10-19-2011
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Officejet J4550 missing on top edge of printing on several lines

‎10-19-2011 04:32 PM

Officejet J4550 All in one has been having a problem where the top edge of some lines in a printed document are not being printed.  I ran the align cartridge process.  No help.  Any suggestion for a fix?

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pcwizard
Posts: 10,222
Registered: ‎12-31-2009
Message 2 of 4 (109 Views)
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Re: Officejet J4550 missing on top edge of printing on several lines

‎10-20-2011 05:31 AM

Hi Bedmon,

 

1. Does this happen no matter what application you are printing from?

     a. Print fromNotepad or Wordpad to see if the print is cut off?

2. What happens if you print a photo instead of text?

3. What is the cartridge levels?

I am an HP employee.

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bedmon Student
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bedmon
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Registered: ‎10-19-2011
Message 3 of 4 (104 Views)
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Re: Officejet J4550 missing on top edge of printing on several lines

‎10-20-2011 10:06 AM

Definitely does it on both Microsoft Word documents and Windows email.  Haven't tried pictures or the two applications you mentioned.  Thanks for replying.  If happens on all apps, is there is fix?

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pcwizard
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Re: Officejet J4550 missing on top edge of printing on several lines

‎10-20-2011 10:22 AM

Hi bedmon,

 

Lets try a hard reset. While the printer is on unplug the power cable. Leave it unplugged for about 1 to 2 minutes, and then power on the printer. Let me know if you still have the issue as it may be a cartridge issue.

I am an HP employee.

*Say thanks by clicking the "Kudos! Star" which is on the left*

*Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.*
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