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11-07-2009 10:00 AM - edited 11-07-2009 10:01 AM
I tried installing the new drivers today but my install gets as far as "Configuring Product" and hangs for about 15 minutes then gives me a fatal error. I disabled my anti-virus before installing and there are no other programs running. Any ideas? I'm running Windows 7 Home Premium 64-bit.
11-18-2009 03:12 PM
03-15-2010 04:46 PM
Sorry I forgot to post back in here after resolving it. This was resolved some time ago, but after a few emails back and forth with HP I believe the solution was to try installing all of the software except the drivers first, then install the drivers after (or possibly vice versa). Give those options a try
04-26-2011 07:46 PM
Having the exact same problem. Tried every solution on this website and the windows solution help too! DRIVER NOT INSTALLED - DRIVER NOT FOUND.
win7 - 64bit - disabled virus software - turned off startup programs
took 2345346 tries to successfully download the software - once downloaded, it gets all the way to configure then gives me a "fatal error during installation" message! ERROR SITUATION 06837846
Expect Nothing And You'll Never Be Disappointed!