Officejet Pro 8500 paper jam error

[PaulFaucher]

Your pictures below show that you are missing at least 2 parts. 1 the shift linkage which is a cage that goes over the black gear on the feed roller shaft (the big silver shaft) and 2 the shift gear which is a white gear that should be on the shaft right next the black gear  and is pinned to the shaft using the hole in the shaft right next to the black gear. Your printer is not fixable other than by HP, as you need parts that are not available to the public and even if they were the teardown and rebuild would be a nightmare.

           -Paul

[Ludlowsmom]

Three months after the warranty expired on the officejet pro 8500, I, too, received the "paper jam" message.  There was no paper jam.  The machine is worthless now.  I am so disappointed. The coup de grace is having to pay to call for tech support. 

HP has lost a good customer. 

[bernasp]

My printer has been working fine and I just got the printer jam msg. Ihave had occasional jams in the past and was able to clear the jam. This time the printer just stopped printing with the jam msg. I looked thru the printer many times and eventually took out the print heads. They looked a bit dirty. I replaced them and was able to run the clean print head routine and now my printer is working fine. It was very frustrating as there was no paper jam. Hopefully that did the trick.

[HPLETMEDOWN]

I HAVE AN HP OFFICEJET PRO 8500. USE IT FOR PERSONAL USE ONLY. NOT EVEN OUT OF FIRST INK PURCHASE OF $100.00 PLUS JUST MADE LAST WEEK!  AND YOU GOT IT! PAPERJAM ERROR! THERE IS NO PAPER JAM. SOMETHING SNAPPED INSIDE OR I HAVE A SOFTWARE PROBLEM. I BELIEVE IT TO BE A BROKEN COG THAT IS NOT ENGAGING THE PAPER FEED PROPERLY. AFTER SPEAKING WITH THE AGENT HE MISREPRESENTED WHICH REPLACEMENT UNIT I WOULD BE GETTING FOR AN ADDITIONAL $179.99. HE DESCRIBED THE NEW HP8600 PREMIER PRO UNIT WITH A LARGER SCREEN AND TWO PAPER TRAYS. MY OTHER OPTION WAS THE ORIGINAL 8600 FOR $134.99. OF COURSE I WAS OFFERED AN EXTENDED WARRANTY FOR 3 YEARS FOR A MERE $19.00. WHEN I WENT TO MAKE THE PURCHASE I WAS TOLD I WOULD BE GETTING THE 8600 PLUS MODEL - NOT THE PRO PREMIER MODEL THAT HAD BEEN DESCRIBED TO ME. HP WANTS TO SELL ME A UNIT THAT HAS BEEN OPENED AT SOME POINT, POSSIBLY A RETURN, I HAVE NO CLUE - BUT THEY ARE ONLY SELLING IT TO ME AT A DISCOUNT OF 10% OFF OF THE PRICE I CAN BUY IT ON THE NET! I HAVE 7 DEAD PRINTERS&/OR PRINTER/FAX/COPIERS IN MY BASEMENT - ALL HP. I READ OFF ALL OF THE MODEL NUMBERS TO THE REPRESENTATIVE. I CAN'T SEEM TO GET AN HP UNIT TO GIVE ME 3 YEARS GOOD SERVICE! THIS MACHINE I PURCHASED RATED WELL AND RECEIVED GOOD REVIEWS. IT'S A BUNCH OF JUNK! IM NOT HAPPY WITH HP! THEY HAVE A GREAT PRICE POINT AND I SUPPOSE IM SOMEWHAT FAMILIAR WITH HOW TO OPERATE THEIR UNITS. I'M AFRAID I'M GOING TO HAVE TO MOVE ON TO A DIFFERENT MANUFACTURER. THERE GOES ANOTHER $450.00. I'LL PUT IT IN THE HP GRAVE YARD IN THE BASEMENT! GOOD LUCK GETTING AN HP ALL IN ONE TO GIVE YOU YEARS OF HASSLE FREE SERVICE!

[pfsoto]

First off, if you're going to buy HP printers, shop at Costco; they care about their customers. They have a wonderful, no-hassle return policy. [HP agrees to then policy or Costco won't sell their stuff]

I ran into a (very knowledgable] HP rep at Cosco recently; took the opportunity to ask him some questions. One relates to your problem - which i had in the past with my 8500. He said to never pull paper out of the front (if it gets stuck); always remove it from the back; some little gizmo inside will get moved out of place. I had actually done this, as i find it very hard to access paper from the back of my 8500A. And, apparently the problem is easily fixed!! If this is so, why the heck doesn't HP admit it?

best of luck, pf

[KnuckleHead]

HP will offer you a refurbished unit for your, uhh, brand new one if it fails.  Or if you just got it they should offer you a replacement of the same, or another brand new one.

So, if your HP printer fails after 3 months, 6 months, etc., and you hardly used it and it is cosmetically perfect they will still replace with a refurbished unit that who knows what its been through and it will have cosmetic damage.

[Barrie]

I wonder if HP management is aware of the level of disgust with HP exhibited in these forums. I worked for HP for 39 years and this really amazes me. One would think that with all of the other trouble HP is having they would try to protect their printer business (which may be all they have left soon.) My 8500 has the same problem everyone here is talking about and if I have to replace it I will instruct my purchasing people to never buy another HP product again (and I'm currently in the market for 5 laptops.)

[pfsoto]

An HP rep that i bumped into at Cosco's said that there is at least one, KNOWN, simple fix (why the company keeps this info under wraps is beyond comprehension):

IF you pull out paper from the FRONT of the machine, you are likely to unseat some little plastic tab - i have no idea where it is, but HP KNOWS and they should explain!  I am told it's a simple fix to get it back in place.  Bottom line, never ever - for whatever reason - pull stuck paper out the front; always pull it out from the back.

hope this helps

[Barrie]

I should have mentioned that, when my 8500 died yesterday, I checked the purchase date (October 13, 2011) so I'm just over 1 month out of warranty.  Add this to the list of people in this forum who are in similar circumstances and it sure looks fishy???

[Barrie]

Just spent all morning trying to get to the bottom of this problem and, despite all of the suggestions in this and the other two blogs I read, I am no closer to a solution.

I can't believe that so far, in this or any other blog, there hasn't been a single comment by anyone from HP - either to offer to help with the problem or to apologize for selling such a heap of rubbish.

On the web yesterday I read an article about the future of HP and the possibility of someone buying the company

(About HP’s prognosis.) In this the author states that HP's printer business "continues to print cash".

Even if this is true at the moment it won't be for much longer if they continue to ignore the complaints that permeate these discussions. Don't they understand that the internet has changed the way people do business and that you can't hide from your mistakes any longer? 

And with most people having these problems so close to the end of their warranties it almost begs the question "is this planned/built in obsolescence and do we have grounds for a class action suit"?

All I know is, despite the fact that I still own stock in HP, I will NOT be doing my bit as a HP retiree to support them until/unless I see a response from them.