PhotoSmart D110 stopped working after email patch applied

[pcwizard]

Hi corig1,

I will update this post if I get any additional information. Have wonderful evening.

[corig1]

Hi. Thanks, you too. I will be checking ;-)

Thanks

[kell9898]

Printer is still not working.  It now shows up as a separate Wireless Connection.

My printer should be under warranty - what other options do I have as I just downloaded D110 code again and printer is  still not found.

[pcwizard]

Hi kell9898,

Try using the scrubber built into the CD or Download.

From Original installation CD:

1. Insert CD into drive, and then cancel the installer

2. Open My Computer, and then right click on the CD drive and chose open

3. Open folder Util

4. Open folder CCC

5. If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe

6. When the uninstall has completed restart the computer

7. Run Disk cleanup from Accessories\ System Tools

8. Download and install the latest version of Adobe flash player

http://www.adobe.com/support/flashplayer/downloads​.html

9. Download the full feature software and drivers

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-80511-1&cc=us&dlc=en&lc=en&...=

10. Run the download to reinstall the printer

If software was downloaded and extracted to your system:

1. Type %temp% in the run field

2. Look for, and open the folder starting with 7z (Example: 7zS2356)

3. Open folder Util

4. Open folder CCC

5. If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe

6. When the uninstall has completed restart the computer

7. Run Disk cleanup from Accessories\ System Tools

8. Download and install the latest version of Adobe flash player

http://www.adobe.com/support/flashplayer/downloads​.html

9. Download the full feature software and drivers

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-80511-1&cc=us&dlc=en&lc=en&...=

10. Run the download to reinstall the printer

[corig1]

Hi PCWIZARD.. Just wanted to see if any update on this. This time around I have to keep reinstalling the printer. Thanks

[pcwizard]

Hi corig1,

Code 28 error under Other devices should not cause you to continue to reinstall the software unless you are trying to run driver update on that device tree. Having the exclamation mark on this device in the Other devices tree will not affect your ability to use the printer. Do you have some other problem other than the code 28 in Other Devices?

[corig1]

The 28s also seem to happen around when the solution center fails to launch because it cannot connect to the printer. I do not know whether the issues are related. Either way it would be great if this were fixed. How does this device even pass WHQL?

[pcwizard]

Hi corig1,

Do you have the same issue when the printer is connected USB to the computer?

[corig1]

Hi. No, I only use a wireless connection.

[pcwizard]

Hi corig1,

I understand you are using wireless. Hooking it up with USB would assist in isolating the issue. Let me know if you are willing to test over USB?