Photosmart 7510 Scan to Computer is Currently Unavailable

[karstenp]

I have exactly the same problem. The message keeps flashing and I find myself unable to scan every so often.

Win7

Distance to router 15 feet

One wall between printer and router

FW updated

[pcwizard]

Hi karstenp,

Have you checked to see if the scan to computer is enabled in the Solution Center?

Can you scan from the Solution Center software?

HP designed a quick and easy tool that diagnoses and resolves many printing, scanning, and connectivity problems: The HP Print and Scan Doctor. HP recommends that you download and install the Print and Scan Doctor any time you need to troubleshoot a problem with your HP printer from the link below.

Let me know what errors you receive?

http://www.hp.com/go/tools

[karstenp]

The scan to computer is enabled
I can scan from the Solution Center software
The diagnosing tool returned no errors
The message box Scan to Computer is Currently Unavailable keeps popping up every so often
I can scan to the computer when I do not get the message, so the feature works off and on

[pcwizard]

Hi karstenp,

Sounds like you are having a issue with communication with the router. Temporarily move the printer next to the router if possible, and let me know if you continue to see the issue?

[ljfrunner]

When the scan message box pops up there is no way that I can print from laptop to the printer. But I can go to the printer on-board screen and print a report of copy something but cannot communicate with the lap top. Printer is off-line and a "?" marks in shown on printer status.

[pcwizard]

Hi ljifrunner,

Follow the steps below to uninstall and reinstall the printer.

1. Open Control Panel

2. Click on Uninstall a program

3. Uninstall the Photosmart 7510 from the list

4. Reboot your computer

5. Download and install the latest version of Adobe flash player

http://www.adobe.com/support/flashplayer/downloads.html

6. Download the full feature software and drivers, and then reinstall the printer.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-100195-1&cc=us&dlc=en&lc=en...=

Let me know if you are able to scan?

[ljfrunner]

The next time the scanner goes off line, I'll do that. As I said before it goes down and out of the blue much later when not trying to scan or print anything its comes back on line. When I shut down my laptop earlier this afternoon the scan function was working.

[pcwizard]

Hi ljifrunner,

Sounds good, Keep me updated, and have a wonderful weekend.

[karstenp]

I now have the router and computer next to eachother, but still the message "Scan to Computer is Currently Unavailable" pop up quite frequently.

[pcwizard]

Hi karstenp,

Open Solution Center, and then disable and reenable the scan to computer. Let me know if you are successful with getting it reenabled?