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Hello meri583 and welcome to the HP forums,
I will need this information in you need further assistance that the one I will offer today.
What is the operating system do your computer uses.
This article will provide you most of the steps you can take to trobleshoot this issue.
Let me know the outcome I will provide futher steps if needed but this shoud help you to fix the issue.
Hope this helps!
RobertoR
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You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance! 
