This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

Re: Printer will not speak to newly installed router (49 Views)
Reply
Student
High-Legh
Posts: 1
Registered: ‎04-30-2012
Message 1 of 2 (63 Views)
Accepted Solution

Printer will not speak to newly installed router

Photosmart B 110 series printer, Mac OSX 10.7.3, will not talk to new router needs passphrase, what is this?

Please use plain text.
Distinguished Professor
Travis_C
Posts: 4,868
Registered: ‎11-22-2011
Message 2 of 2 (49 Views)

Re: Printer will not speak to newly installed router

Hello High-Legh

 

Did your previous router have a password? Sounds like your new one does and needs it in order to connect to the router. If you don't know the password for the router I suggest asking the person who set up the new router. Another way you can obtain it is using the HP Network Diagnostic Utility. You can find it at the link below.

 

To find your WPA or WEP key you can run the program and select Advanced Tools at the left. Then on the right should be a "Retrieve WPA/WEP" button. A popup should appear and you should see another button labeled "Show Wireless Password". That should be your password for your network.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&softwareitem=mp-96434-1

Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.

When a solution is found please mark the post that solves your issue.
Please use plain text.