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The HP Officejet 7410 All-in-One drivers are not installed on XP (530 Views)
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Tutor
balubeto
Posts: 28
Registered: ‎04-29-2010
Message 21 of 30 (129 Views)

Re: The HP Officejet 7410 All-in-One drivers are not installed on XP

[ Edited ]

you're right, but this driver allows to print only from the Administrators account and not from the Users account.

 

THANKS

 

BYE

balubeto
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HP
pcwizard
Posts: 10,209
Registered: ‎12-31-2009
Message 22 of 30 (123 Views)

Re: The HP Officejet 7410 All-in-One drivers are not installed on XP

Hi balubeto,

 

If you have the printer driver installed on the Admin account you can use add a printer to add it for the user accounts as the print driver will be loaded on the computer. If you have more than one computer then you will need to run the basic driver on all the computer to connect to this printer.

I am an HP employee.

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Tutor
balubeto
Posts: 28
Registered: ‎04-29-2010
Message 23 of 30 (120 Views)

Re: The HP Officejet 7410 All-in-One drivers are not installed on XP

[quote]

If you have the printer driver installed on the Admin account you can use add a printer to add it for the user accounts as the print driver will be loaded on the computer.

[/quote]

 

How do I do this?

 

THANKS

 

BYE

balubeto
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HP
pcwizard
Posts: 10,209
Registered: ‎12-31-2009
Message 24 of 30 (114 Views)

Re: The HP Officejet 7410 All-in-One drivers are not installed on XP

Hi balubeto,

 

Need to log into your user accounts, and then run the basic driver you downloaded for the admin account.

I am an HP employee.

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Tutor
balubeto
Posts: 28
Registered: ‎04-29-2010
Message 25 of 30 (109 Views)

Re: The HP Officejet 7410 All-in-One drivers are not installed on XP

In other words, should I install the driver in an Administrators account and in any Users account. Right? If yes, the developers of HP drivers go against.

 

THANKS

 

BYE

balubeto
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HP
pcwizard
Posts: 10,209
Registered: ‎12-31-2009
Message 26 of 30 (107 Views)

Re: The HP Officejet 7410 All-in-One drivers are not installed on XP

Hi balubeta,

 

Yes, you will need to install the printer on each of your accounts.

I am an HP employee.

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*Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.*
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Tutor
balubeto
Posts: 28
Registered: ‎04-29-2010
Message 27 of 30 (100 Views)

Re: The HP Officejet 7410 All-in-One drivers are not installed on XP

[ Edited ]

Your idea not work because when I try to install these drivers in an Users account, the program asks for administrator rights.

So, you have any other ideas?

 

THANKS

 

BYE

balubeto
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HP
pcwizard
Posts: 10,209
Registered: ‎12-31-2009
Message 28 of 30 (89 Views)

Re: The HP Officejet 7410 All-in-One drivers are not installed on XP

Hi balubeto,

 

If you have the user accounts set to require admin login to install a program then you are going to have to log in to complete the installation. The issues you are having are due to your computer operating system, and the way you have the user accounts setup. For assistance with your operating system you will need to contact Microsoft technical support.

I am an HP employee.

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Top Student
av8rdude
Posts: 5
Registered: ‎04-14-2012
Message 29 of 30 (84 Views)

Re: The HP Officejet 7410 All-in-One drivers are not installed on XP

Hello again,

 

     Thank you for all your effort.  I'm sure your solution would have worked just fine, but as it turned out, I didn't need to go through all that after all.

 

     Before I jumped through all those hoops, i decided to try a simpler solution mentioned  earlier.  I simply did a "partial reset" and that did the trick!  Now everything is working perfectly, just like before.

 

     By the way, is there such a thing as a full reset?  if so, how does one do that?

 

     Again, thanks for your time and the solution your offered.

 

Take care.

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HP
pcwizard
Posts: 10,209
Registered: ‎12-31-2009
Message 30 of 30 (79 Views)

Re: The HP Officejet 7410 All-in-One drivers are not installed on XP

Hi av8rdude,

 

I am happy to hear resetting the printer resolved the issue. There is an full reset, but if this is not done properly it can cause damage to the printer this is why we do not provide the steps on the forum. Have a wonderful day.

I am an HP employee.

*Say thanks by clicking the "Kudos! Star" which is on the left*

*Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.*
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