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04-18-2012 12:31 PM - edited 04-18-2012 01:08 PM
I have downloaded the software for my Officejet J4550 and I am unable to launch and install. When following the directions, I have the download saved; however, I am unable to doubleclick "download*.exe" as was never an option. I have downloaded it several times to see if I missed a step and each time the software will download but I can't get past step 3.
I do not have the disc and used online downloading as an alternative.
04-19-2012 01:54 PM
What operating system are you using?
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